Case Escalation
If you have not received a satisfactory response from our dealer partner, you may escalate the matter to our regional office. Our regional team will review the case and ensure your concern is addressed promptly and in line with Kia’s policies.
If you wish to have your concern reviewed at Kia Head Office, you may escalate the matter to our senior management team for further review.
Note: For service-related concerns, escalation to Head Office is enabled after 6 days from the date of concern registration. For all other concerns, Head Office escalation is available after 3 days from registration.