Key Features
Key Features
Customer Center
UVO Customer Center
What is UVO ?
Is UVO available in all Kia car models & variants?
Is there any external device used for UVO service?
Is there any subscription charge for the UVO services?
What is free subscription start date?
How to download the UVO app?
Does the UVO app require internet connection?
How to update Map on the car infotainment system?
I have trouble using the application. What to do?
If the car is at a location with limited or no network connectivity, will the UVO service be available?
How different is UVO from UVO Lite?
How do I register for UVO services?
1.Vehicle infotainment system.
2. UVO Smartphone App.
Registration through the infotainment system will allow customers to avail limited set of services, whereas full services can be availed by registering through UVO app.
How do I register through car infotainment system?
2. Select All Menu icon-> UVO icon -> UVO Settings icon.
3. Select Activate UVO.
4. Agree to UVO service Terms and Conditions and Privacy Policy.
5. Basic services get activated.
Basic services : Auto Collision Notification, Road Side Assistance, SOS, Vehicle Diagnostics, Navigation Maps.
How do I register/enroll through UVO smartphone application?
2. Create an account using Google or Facebook, or use your e-mail account
3. Accept terms and conditions and privacy policy.
4. Enter your personal details.
5. Enter your mobile number and select send OTP.
6. Enter the OTP number received in your app and confirm.
7. Enter any desired 4 digit PIN.
8 Select add my car and agree to Terms and Conditions.
9. Enter the vehicle VIN/Chassis number and send code to vehicle.
10. Check the OTP number received in your car infotainment system in the UVO app.
Your full UVO services are now activated.
What is VIN/ CHASSIS number? Where can I find it?
1. Vehicle registration certificate.
2. Vehicle body. ( Passenger side B pillar: On opening the passenger side door)
3. Vehicle Infotainment system: All menus-> UVO->UVO settings-> Modem information.
How can I change my login password?
2. Click on Change Password.
3. Enter existing password -> enter & confirm new password.
4. Password will be changed.
What shall I do, if I forgot password?
How do I change my registered phone number linked to UVO?
What is a PIN?
How to Log out form the application?
Can I share the UVO app with Others?
Can I use single UVO app account for managing multiple Kia cars?
How do I terminate UVO services?
2. Customer will be directed to contact the call center.
UVO call center agent will reconfirm and the car will get deleted.
3. After deleting the vehicle customer needs to select Terminate account on My profile page.
4. Customer needs to enter the password and the account gets terminated.
How do I check the status of my subscription?
What should I do with my UVO account when I sell my vehicle to another person?
I bought a used car. Can I use UVO?
If the vehicle is still registered with the previous owner, customer needs to contact the call center (1800-108-5000). Call Center will verify the vehicle ownership and will facilitate with new enrollment.
What is Vehicle Tracking?
What is Location Sharing?
Does anyone require UVO app to be able to access the location link?
Does the navigation show traffic information?
Does Navigation work without network connection also?
What is Call center assisted navigation?
What is Geofence alert? How does it work?
What is Time fence alert?
What is Valet alert?
What do the 3 buttons on the car's inside rear view mirror do?
2. The center button is Road Side Assistance (RSA) button. It will connect the customer with the Kia customer care agent who will assist with Road Side Assistance.
3. The button on the extreme right is the UVO button. It will connect the customer to Kia customer care agent, who will assist with desired destination link sharing to your car infotainment system.
What is Auto collision notification?
Disclaimer : KIA can only assist customer for providing emergency services. Customer is solely responsible for any payment involved to any third party for availing emergency services.
Is KIA liable for providing ambulance services to me? Are the services chargeable?
How many emergency contact numbers can I add with UVO App?
What is Panic notification?
Is call center support available 24x7?
What is stolen vehicle tracking and immobilization?
Note: Call Center will mobilize the vehicle, after customer's confirmation on Stolen Vehicle Recovery.
What is remote engine Start/Stop?
The following conditions must be met for a vehicle to be started remotely:
• All doors must be closed and locked.
• The hood and trunk must both be closed.
• Vehicle transmission is in P (Park).
• Ignition must be in OFF position.
• Sufficient Fuel and battery for the car to start.
• Vehicle must have been started within the last 168 hours.
Customer is responsible for using Remote Engine Start and Remote Horn features in accordance with any laws, rules or ordinances in effect in your vehicle’s location.
Why does my car take long to start after giving a remote engine start command?
What is Smart pure air and AQI?
Which all feature status can I check remotely from the app?
1. Engine ON/OFF.
2. AC ON/OFF.
3. Door Open/Close.
4. Hood & Trunk Open Close.
5. Tyre Pressure Status.
6. Fuel information.
What is Remote engine start for Manual transmission?
In what conditions will the Remote engine start for manual transmission vehicle work in Sonet?
- Sonet should have UVO Connected car services activated
- Vehicle Gear must be in neutral position and all doors need to be locked.
- Parking brake should be latched at the topmost notch position and vehicle should not be on an incline more that 5 degrees.
What is OTA Map updates and its benefits to Kia customers?
What is smart watch connectivity?
2.Customer needs to pair the smart watch with the Mobile which has UVO mobile application.
3. Customer is then required to install UVO app in smart watch (app available in Android OS, I-OS and Tizen OS)
4. Once application is installed on the watch, customer can start using the UVO smart watch connectivity feature
1. For Android Watch : Wear OS by Google, Refer https://wearos.google.com/#hands-free-help
2. Apple Watch : Refer https://support.apple.com/en-in/guide/watch/apd99e3c6a68/watchos
3. Tizen (Samsung) : Refer https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
- Remote engine Start/Stop
- Remote smart pure air On
- Remote AC Control
- Remote Door Lock/Unlock
- Remote Horn/Lights
- Remote Vehicle Status
- In Car AQI Monitoring
- Stolen Vehicle Notification
- Speed Alert
- Geo-fence Alert
- Time-fence Alert
- Valet Alert
- Idle Alert
- Tire Pressure Status
- Fuel Level Information
How is the confidentiality of data being managed?
Disclaimer: In the light of the foregoing, KIN shall not be liable in any way for any loss or damage, direct or indirect, which may arise, from any outage, interruption, discontinuation or delay in the Service or the Application or any part thereof or any error contained therein, or from any other non-performance, defective performance or late performance due to any cause whatsoever, including errors due to malfunction of equipment, programs or operations or negligence of KIN or any Service Providers.
Kia Care
- 24x7 Call us for enquiry 1800 108 5000
- Write to us at uvo@kiaindia.net
Disclaimer: The product and feature images shown on this page are for representation purpose only . All UVO features are not standard across all models and may vary depending on the model and variant. Smart watch is not provided with any vehicle. UVO functionality is subject to network availability in a region. Please Visit Kia dealership for more details. Kia India Pvt. Ltd. Reserves the right to make any changes to UVO features without any prior notice.