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What are Over-the-Air Software Updates?

Kia Connect 2.0 brings cutting-edge capabilities to your vehicle through Over-the-Air (OTA) Software Updates. Now, updates for infotainment, maps, safety, and performance controllers are delivered wirelessly, ensuring the Kia EV9 and the new Carnival remain at the forefront of innovation. A prompt on your vehicle's infotainment screen will guide you effortlessly through the installation of the latest features and improvements.

Benefits to Customers

How to Update Your Kia's Software Over-the-Air
Step1

Ready for Update

Your Kia will automatically download the latest software version while you drive, if available. Once the download is complete and your vehicle is turned off, follow the instructions on the infotainment screen to start the update.
*Note: Update items and start time may vary based on your current software version.

Step2

Monitor Update Progress

Check the update progress on your Kia's infotainment screen.
*Note: During the update process, you will not be able to operate your vehicle. Ensure you have enough time before starting the update.

Step3

Update Complete

Once the update is finished, scan the QR code on the infotainment screen or call 1800-108-5005 for more information.

FAQ

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Which Kia models can receive OTA updates?

The Kia EV9 and the new Carnival receive navigation map and controller OTA updates. The Seltos, Sonet, Carens and EV6 also receive OTA updates, and the type of update differs by model and variant. Check with your dealership or call 1800-108-5005.

What are the benefits of receiving OTA updates?

Receiving OTA updates upgrades your vehicle's software to the latest version, this includes (but not limited to) product improvements. However, the specific updates may vary depending on the model and trim.

Do I need Kia Connect activated to use OTA updates?

Yes. Kia Connect must be activated, with an enrolled plan (free trial, complimentary or paid). OTA updates themselves come at no extra cost.

Is it possible to schedule the OTA updates for a specific time?

OTA updates are automatically downloaded while driving. After the new software download is complete and the ignition is turned off, a confirmation window will appear on the infotainment screen. Drivers have the option to either complete the update immediately following the download or postponed until the next ignition cycle.

What are the vehicle requirements before an OTA update?

Before an OTA update, the ignition must be off, the headlights off, the vehicle in park with the parking brake engaged, and the hood closed. For EVs, the high voltage battery must also be sufficiently charged.

How can I see the progress during an OTA update?

The update progress can be checked through infotainment screen by pressing the vehicle start button

Can I use the car while an OTA update is running?

No. You cannot drive the vehicle during an OTA update, it cannot be started remotely, and charging is not available. Once the update has begun it cannot be cancelled. The time required is shown on the infotainment screen before you approve the update.

How much do OTA updates cost?

Over-the-Air Software Updates are offered to you at no extra cost. However, to utilize this feature, you must have Kia Connect activated and be enrolled in one of the Kia Connect plans (free trial, complimentary, or paid)

How long do OTA updates take?

Installation time varies based on the software's size and the strength of the vehicle's wireless signal connection. After you start the software installation by tapping the “Update Now” button, the message on the infotainment screen will update to display the estimated installation time.
Caution:

Keep These in Mind While Starting an OTA Update:

1. Allocate enough time for the update and safely park the vehicle before initiating the process.

2. Ensure all occupants are outside the vehicle during the update.

3. Do not open the hood, replace the battery, or connect diagnostic tools to the vehicle during the update, as this may cause the update to fail.

4. The vehicle cannot be used during the update.

5. The vehicle cannot be started remotely during the update.

6. Vehicle charging is not available during the update.

7. If your vehicle is equipped with the Kia Digital Key feature and it requires an update, the doors cannot be locked or unlocked using the digital key, fingerprint recognition, or face recognition. However, you can still use the smart key to lock or unlock the doors.

8. Once the update has begun, it cannot be canceled.

9. Some high-voltage systems may remain active to charge the 12V auxiliary battery during the update.

SUMMARY

  • Kia over the air (OTA) updates download the latest software version automatically while you drive, and installation starts from the infotainment screen once the vehicle is turned off.
  • Progress is shown on the infotainment screen, and the vehicle cannot be operated during the update.
  • Kia Connect must be activated to receive OTA updates.