FAQS

A Certificate of Conformity (CoC) is an official document issued for vehicles built to be sold and registered within the European Union.
It confirms the vehicle has been tested and meets EU Type Approval Standards. The Certificate of Conformity is unique to each vehicle and contains various technical specifications of the vehicle at the time of manufacture. All certificates are supplied in English and are recognised by all European countries for vehicle registration purposes.

Why do I need a Certificate of Conformity?

I want to import/export a vehicle. What do I need to do?
If you are exporting or importing a vehicle produced since 1997 from another EU country, you’ll need a European Certificate of Conformity (CoC) for the DVLA.

How do I obtain a Certificate of Conformity?
A Certificate of Conformity is provided free of charge. To order, please contact the Kia UK Customer Service Team on 0333 2022990 or email: enquiries@kiacustomercare.co.uk

Following the purchase of your new Kia vehicle, your selling dealer will take you through the MyKia sign up process. A unique link will be sent to the email address supplied, where you can activate your account. Returning to your account couldn’t be easier, simply visit the MyKia login page, located within the 'Owners' section of our website and enter your email address and password. Should you not have the opportunity to sign up when collecting your new vehicle, we also have a register via the website option on our log on page.

We have over 180 dealers in the UK, so there will hopefully be one quite close to you. We can help you find your nearest dealer here.

There are some great accessories available for our cars – full details can be found by visiting your local dealer or the accessories area on our website.

Yes, you can find all our accessory brochures in the Parts and Accessoriessection of the website.

Kia ownership is renowned to be trouble free. But should you have a problem, in the first instance we would suggest that you let the selling or repairing dealer know – this is where your contract of sale or service is based. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990. You can find a copy of our complaint policy here

We want to offer a high level of service to all customers in every Kia dealership. If you feel this hasn’t happened, in the first instance we suggest that you let the dealer know about your experience – they are best placed to resolve this quickly for you. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990 or email.

If you need to contact Kia in another country, contact details can be found here