FAQS

FAQS

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AFTERSALES

Q

How do I log onto the MyKia owners area?
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A

Following the purchase of your new Kia vehicle, your selling dealer will take you through the MyKia sign up process. A unique link will be sent to the email address supplied, where you can activate your account. Returning to your account couldn’t be easier, simply visit the MyKia login page, located within the 'Owners' section of our website and enter your email address and password. Should you not have the opportunity to sign up when collecting your new vehicle, we also have a register via the website option on our log on page.
Q

Where is my nearest Kia dealer for service or repair?
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Q

What accessories can I buy for my car?
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Q

Do you have an accessories brochure?
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Q

What should I do if I have a problem with my car?
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A

Kia ownership is renowned to be trouble free. But should you have a problem, in the first instance we would suggest that you let the selling or repairing dealer know – this is where your contract of sale or service is based. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990. You can find a copy of our complaint policy here
Q

I’m unhappy with my Kia dealer, what should I do?
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A

We want to offer a high level of service to all customers in every Kia dealership. If you feel this hasn’t happened, in the first instance we suggest that you let the dealer know about your experience – they are best placed to resolve this quickly for you. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990 or email.
Q

I don’t live in the UK but need some assistance. Who should I contact?
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FAQS

AFTERSALES

How do I log onto the MyKia owners area?

Where is my nearest Kia dealer for service or repair?

What accessories can I buy for my car?

Do you have an accessories brochure?

What should I do if I have a problem with my car?

I’m unhappy with my Kia dealer, what should I do?

I don’t live in the UK but need some assistance. Who should I contact?