FAQS

Following the purchase of your new Kia vehicle, you will receive a 'Welcome Pack' through the post containing useful information including an activation code and instructions to activate your 'My Kia' account.

We have over 180 dealers in the UK, so there will hopefully be one quite close to you. We can help you find your nearest dealer here.

There are some great accessories available for our cars – full details can be found by visiting your local dealer or the accessories area on our website.

Yes, you can find all our accessory brochures in the Parts and Accessoriessection of the website.

Kia ownership is renowned to be trouble free. But should you have a problem, in the first instance we would suggest that you let the selling or repairing dealer know – this is where your contract of sale or service is based. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990. You can find a copy of our complaint policy here

We want to offer a high level of service to all customers in every Kia dealership. If you feel this hasn’t happened, in the first instance we suggest that you let the dealer know about your experience – they are best placed to resolve this quickly for you. If your dealer is unable to resolve the problem for you, please give our customer service team a call – 0333 202 2990 or email.

If you need to contact Kia in another country, contact details can be found here