PBV WARRANTY TERMS AND EXCLUSIONS

At Kia, we don’t just sell vehicles that look nice in the showroom. We want you to enjoy yours for years to come.

We’ve used the latest engineering and technical know-how to design and build your Kia and we think you’ll appreciate this every time you get behind the wheel. In fact, we’re so proud of how we put our vehicles together that we offer one of the most comprehensive warranties around.

You have statutory rights in relation to the goods against other parties and those rights are not affected by the guarantee. In this manual you’ll find everything you need to know about our warranties, as well as when to have your

Kia serviced to keep it performing as its best. We think your Kia PBV centre is the place to go for this. That’s because no-one else knows our vehicles like they do, and they will only use genuine Kia parts. However, provided servicing and non-warranty repairs are carried out properly using genuine Kia parts or parts of equivalent quality you can use an independent repairer without affecting your vehicle warranty.

This warranty applies to your Kia, with a GB or EU type approval, if it was originally bought from an authorised Kia PBV centre, and operated in accordance with the owner’s manual provided by Kia.

The manufacturer’s warranty may not be valid if your Kia wasn’t originally bought through the official Kia distribution network in the UK and/or EEA. We may need to see proof of purchase through this network before we can honour the warranty. Vehicles made for non-UK and/or non-EEA markets aren’t covered in the UK and or EEA by the manufacturer’s warranty.

In this document, unless we say otherwise:

Kia means Kia Corporation, Seoul, South Korea

Authorised Kia PBV Centre means a PBV centre authorised by the distributor to service or repair Kia vehicles under the warranty in this manual

Mobis means Hyundai Mobis, Rodamco Tower 679-4 Yeoksam-dong, Gangnam-gu, Seoul, South Korea - they’re our designated genuine spare parts supplier parts means genuine Kia spare parts provided by Kia or Mobis to replace parts of a Kia.

Kia warrants your new van to be free of defects in material or workmanship – we’ve set out the terms and conditions for this below. An authorised Kia PBV centre will make any repairs, using new or remanufactured parts, to put right any problem covered by this limited warranty free of charge to you. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only.

The new van limited warranty is divided into various periods. They begin on the date of registration except for service parts or accessories that are installed at a later date. The warranty transfers to each new owner as long as it hasn’t expired.

Kia covers the components of your new Kia van for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.

• Electric Motor, *High voltage Battery, Electric Power Control Unit (EPCU), On board charger (OBC)

Hybrid System (HEV/PHEV)

Lithium-Ion Polymer Battery (High Voltage) EV/HEV/PHEV

This warranty covers repairs needed to return battery capacity to at least the stated % of the original battery capacity. If possible, the EV battery components will be repaired or replaced, and the original EV Battery will be returned to the vehicle. If necessary, the EV Battery will be replaced with either a new or remanufactured Lithium-Ion Polymer Battery. Any repair or replacement made under this Lithium-Ion Polymer Battery Capacity Coverage may not return your Lithium-Ion Battery to an “as new” condition with the original 100% battery capacity. However, it will provide the vehicle with an EV Battery capacity of at least the stated % of the original battery capacity. This Lithium-Ion Battery Capacity Coverage is subject to the exclusions listed under the section “What is Not Covered”

· Battery (Low Voltage) The original equipment battery is fully covered for the first 24 months from the Date of First Registration regardless of mileage.
· The air conditioning refrigerant charge - this is also covered for 24 months.
· Wheel balance and steering alignment – are covered for the first 1000 miles or one month, whichever comes first.
· Cracks in the exterior glass - are covered for the first 1000 miles or three months, whichever comes first.

Using your Kia as a taxi or for private hire If you use your Kia as a taxi or for private hire, your warranty period is 84 months or 100,000 miles, whichever comes first. You’ll need to have registered it as a taxi in line with our procedures, or you’ll only be covered for 60,000 miles.

If your Kia was purchased new for business use, your warranty is 84 months or 100,000 miles, whichever comes first. The definition of a business user is a limited company, corporation or partnership operating a business, a charity and a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

The original audio and navigation units are covered for 36 months or 60,000 miles from the date of first registration, whichever comes first.

The paint is covered for 60 months or 100,000 miles from the date of first registration, whichever comes first. You’ll find specific exclusions to this on the next page.

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia PBV centre that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a Kia PBV centre, and consequential losses, including but not limited to, compensation for delay and inconvenience and management time, cost of replacement vehicles, telephone charges, travel costs, accommodation costs, loss of income and damage to property.

Any financial loss or other damages. Kia won’t reimburse you for, for example, loss of use, lodging and van rentals, travel costs or loss of earnings.

You should take your Kia, along with this manual, to an authorised Kia PBV centre during normal opening hours.

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia PBV centre that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a Kia PBV centre, and consequential losses, including but not limited to, compensation for delay and inconvenience and management time, cost of replacement vehicles, telephone charges, travel costs, accommodation costs, loss of income and damage to property.

Kia warrants that Kia Genuine Parts will be free of defects in material or manufacturing – we’ve set out exclusions to this below. This warranty covers the parts replaced or sold by an authorised Kia PBV centre.

An authorised Kia PBV centre will either repair or replace any parts to put right any problem covered by this warranty.

Parts replaced by an authorised Kia PBV centre under warranty are covered for the remainder of the original warranty period only. Parts sold by an authorised Kia PBV centre outside of the warranty policy are covered for 24 months from the invoice date, regardless of mileage.

Kia does not guarantee that parts subject to wear and tear, such as brake pads and discs, will last for the warranty period, but only that those parts are free from defects in manufacture and material.

Parts used on a taxi or private hire vehicle are covered for 24 months or 24,000 miles, whichever comes first.