Types of Apprenticeships
The Kia Apprenticeship Programme has been designed specifically to develop Kia Apprentices in order to equip them with the highest level of skills and practical ability within the automotive industry. Training is delivered via a block release programme, at the state of the art Kia Academy Training Centre in Nottingham. This provides Kia Apprentices with the most up to date manufacturer specific knowledge and competencies that participants can put into direct action in the dealership when returning from the Training Centre. This ensures that Kia’s dealer network is supplied with the next generation of highly skilled employees and potential managers of the future.
Four types of Apprenticeship training are available with Kia.
|Apprenticeship Pathway||Apprenticeship Duration|
|Service Advisor||24 months|
|Parts Advisor||24 months|
|Light Vehicle Technician||36 months|
|Combined Service and Parts Advisor||36 months|
All training is specifically designed and implemented in line with the IMI standards and assessment criteria, and is enhanced with Kia ethos, key product knowledge, branding and equipment. Graduates from the Kia Apprenticeship Programme shall be eligible to continue their career progression with a Higher Apprenticeship (Level 4 / 5).
Kia Light Vehicle Technician
Over a three year period you will gain a national recognised qualification – (IMI Level 2 and 3 Diploma in Light Vehicle Maintenance & Repair Competence, level 2 and 3 Diploma in Light Vehicle Maintenance & Repair Principles) gain a VRQ level 3 award in refrigerant handling (F-Gas) and become IMI accredited in Light Vehicle (service). As a Kia Light Vehicle Technician, will be responsible for carrying out service and repair on light vehicles up to 3.5 tonnes. The job role will include:
- Servicing vehicles – following guidance set by Kia
- Repairing and replacing faulty parts and components
- Advising the Service Advisor about faults and required repairs
- Contact with customers about work required
- Diagnosing complex vehicle faults
Kia Service Advisor
Over a two year period you will gain a nationally recognised qualification (IMI level 2 and 3 Certificate in Customer Service for the Automotive Industry) and become IMI accredited as a Customer Service Advisor. As a Kia Service Advisor you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. The job role will include:
- First and last point of contact with the service customers
- Taking customer bookings and scheduling services and repairs
- Communicating the customers work and faults to the vehicle technicians
- Handling customer complaints
- Advise and guidance for vehicle care and warranty retention and warranty claims
- Sales / advice for accessories and modifications
- Collating information for CSI
Kia Parts Advisor
Over a 2 year period you will gain a nationally recognised qualification (IMI level 2 and 3 Diploma in Vehicle Parts Competence, Level 3 Diploma in Vehicle Parts Principles) and become IMI accredited as a Parts Advisor. As a Kia Parts Advisor you are responsible for ordering, selling and managing stock control on vehicle parts. The job role will include:
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices
- Liaison with other members of staff
- Customers may include members of the public, service departments of dealerships, and garages
- Advise on accessories and modifications
- Warranty claims and returns
Combined Service and Parts Advisor
Over a three year period you will gain a nationally recognised qualification (IMI level 2 and 3 Certificate in Vehicle Part Competence, level 3 Diploma in Vehicle Parts Principles and IMI Level 3 Certificate in Customer Service for the Automotive Industry) and become IMI accredited as a Customer Service and Parts Advisor. As a Kia Service and Parts Advisor you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required
- Completed year 11 at the end of the academic year (school leavers only)
- Resident of the UK and have been for the last 3 years
- Aged 16 or over and you are not taking part in any other employment, training, enterprise programme or scheme funded by the government
- Have a passion for the automotive industry
- Willing to complete a Dependability, Safety, Maths, English and Mechanical comprehension Assessments or Customer Service Assessments as required
- A desirable GCSE grade C or equivalent in Maths, English & ICT
At Kia we strongly believe everyone should have the right to work in an environment free from discrimination, harassment and bullying. Kia strongly promotes a culture of “family-like-care” within the company where members of staff feel included and part of the team. Kia empowers staff and embraces their differences regardless of their race, gender, disability, age, sexual orientation or religious beliefs. We believe our differences are the fundamental foundations of what makes us an excellent workforce. The motor industry can be complex and challenging but this need not deter anyone from wanting to work at Kia. Kia welcomes applications from people with disabilities as we aim to make all our premises accessible where ever possible and practicable.
After completing your apprenticeship
Graduates from the Kia Advanced Apprenticeship shall be eligible to continue their career progression with a Higher Apprenticeship (Level 4 / 5), either part time or full time.
Importantly you will have gained the Kia ethos and key values to succeed and have achieved the knowledge and competence to achieve your qualification. All of which will show your employer that you have the highest level of skills and practical ability within the automotive industry and a commitment to be successful.
Graduates will also be able to join professional bodies such as the IMI (Institute Motor Industry).