Go to content

Coronavirus Important Update

Image Teaser

Coronavirus Important Update

Last updated: 26 March 2020

As the challenge of COVID-19 changes every aspect of our lives in Great Britain, Kia Motors (UK) Limited is primarily focused on protecting customers, employees and of course key workers.

Currently all of our sales showrooms are closed but many of our workshops up and down the country are remaining open to look after those motorists essential to our response to this disease.

However, we remain available through all of our internet and social media channels to assist you – our customers – in any way we can and our Customer Contact Centre is also fully operational to answer any questions you may have.

To help allay any anxieties you may have we have also produced a FAQ Document that provides wide-ranging information. We will keep this service updated as the challenge persists and we look forward to providing you with the fullest service you expect and deserve as soon as our Government advises us that the current restrictions are being lifted.

Cleanliness & Hygiene at our Dealerships

Across the Kia network we have introduced enhanced processes to reduce the risk of passing on infection. Within our dealerships and offices we have increased cleaning programmes, especially for those areas touched regularly by team members or customers. As part of our normal servicing and valet procedures we will be wiping down the steering wheel, buttons/switches, gear shift, handles and keys of every vehicle with disinfectant. This process will also be used for all vehicle deliveries, and for demonstrator and loan vehicles before and after they are used.

Latest guidance suggests packaging on parts and accessories is not a major source of possible infection, but we will happily wipe down such items with disinfectant at customer request on handover. We will continue to review and update these procedures.

Thank you for your continued support. We look forward to providing you with a great service next time you visit us with all the necessary measures in place.