Go to content

WARRANTY TERMS AND EXCLUSIONS

Kia 7 Year Warranty

Terms and Exclusions

At Kia, we don’t just sell cars that look nice. We want our customers to enjoy them for years to come.
We use the latest engineering and technical know-how to design and build Kia cars – and we think you’ll appreciate this every time you get behind the wheel. In fact, we’re so proud of how we put our cars together that we offer one of the most comprehensive warranties around.
The 7- year warranty applies to Kia cars bought from an authorised Kia dealer, and it is registered and normally used in the UK. You have statutory rights in relation to the goods against other parties and those rights are not affected by the guarantee.

This document explains the terms & exclusions for three relevant separate warranties that apply to our current range of cars, as below:

Basic Warranty

Anti-Perforation Warranty

Parts Warranty

Electric (EV) & Hybrid vehicles

What’s covered?

Kia warrants a new car to be free of defects in material or workmanship – we’ve set out the terms and conditions for this below. An authorised Kia dealer will make any repairs, using new or remanufactured parts, to put right any problem covered by this limited warranty free of charge. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only.

The warranty period

The new car limited warranty is divided into various periods. They begin on the date of registration except for service parts or accessories that are installed at a later date. The warranty transfers to each new owner as long as it hasn’t expired.

What’s covered by the basic warranty?

Kia covers the components of a new Kia car for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.

Exceptions to this are:

The battery – this is covered for 24 months

The air conditioning refrigerant charge - this is also covered for 24 months

Wheel balance and steering alignment - are covered for the first 1000 miles or one month

Cracks in the exterior glass - are covered for the first 1000 miles or three months

Using a kia car as a taxi or for private hire

If a customer uses a Kia car as a taxi or for private hire, the warranty period is 84 months or 100,000 miles, whichever comes first. It will need to have been registered as a taxi in line with our procedures, or it will only be covered for 60,000 miles.

Audio and navigation units

The original audio and navigation units are covered for 36 months or 60,000 miles from the date of first registration, whichever comes first.

Rio Pulse Special Edition Model


The vinyl decal on the roof, tailgate spoiler, front bumper fog lamp surrounds, side skirts and mirror caps are limited to a 2 year unlimited mileage warranty from the registration date.

Paint

The paint is covered for 60 months or 100,000 miles from the date of first registration, whichever comes first. You’ll find specific exclusions to this below.

Limited liability

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

What’s not covered?

Damage due to factors beyond the manufacturer's control


Examples of this could include:

Misuse of the car such as driving over kerbs, overloading, racing, etc. You’ll find proper usage described in the owner’s manual

Events such as collision, fire, theft, riot, etc

Cars categorised as 'total loss' or 'insurance write off'

Alteration, modification, tampering, etc

Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, bird lime, tree sap, etc), salt, road hazards, hail, wind, storm, lightning, floods and other acts of God

Cosmetic conditions or surface corrosion from stone chips or scratches in the paint

Damage due to a lack of maintenance, such as:

Servicing that is not completed within the time and mileage recommendation's, as described in the service book and the owner's manual

Improper maintenance or the use of fuel, oil or lubricants other than those we recommend in the owner’s manual

The use of inferior quality parts

Normal deterioration

Normal wear, tear or deterioration such as discolouration, fading or deformation

Surface corrosion on any part other than the sheet metal panels on the exterior body

Gradual wearing of mechanical components in proportion to mileage

The adjustment of doors, bonnets and tailgates is covered up to the first scheduled maintenance service.

Normal maintenance

Normal maintenance services described as ‘scheduled maintenance services’ in the vehicles service book and ‘maintenance’ in the owner’s manual, such as:

inspection

cleaning and polishing

minor adjustments

lubrication

oil/fluid changes

replacement of filters

anti-freeze coolant refill

wheel alignment and tyre rotation

unless these are carried out as part of a repair under this warranty.

Maintenance items

Maintenance items (#) are covered for defects in material or workmanship for 24 months from the date of first registration regardless of mileage. (#-Spark plugs, auxiliary drive belts, brake pads and linings, wiper blades, clutch linings, lamp bulbs or other consumable items).

Altered mileage

Any repair of a Kia car on which the odometer has been altered or on which the actual mileage can’t be readily determined.

Extra expenses and damages

Kia won’t reimburse for any financial loss or other damages. For example, loss of use, lodging and car rentals, travel costs or loss of earnings.

Tyres

Tyres are covered by the tyre manufacturer’s warranty.

Production changes

Kia may make changes to the vehicles we build and/or sell at any time without having to make similar changes to vehicles we previously built and/or sold.


Customer responsibilities

Maintenance

Customers must use and maintain their Kia car properly. If they use a Kia car in severe driving conditions, they should follow the extra maintenance steps set out in the owner’s manual.

Maintenance records

You may need to show that you've maintained your Kia car properly. So you should keep your maintenance records handy, together with all your receipts. The scheduled maintenance records should be filled in whenever a Kia car goes in for service or maintenance.


Warranty repairs


You should take your Kia car, along with your warranty information and service record booklet, to an authorised Kia dealer during its normal opening hours and ask them to repair it for you. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any authorised Kia dealer can carry out warranty repairs, but we recommend taking it to the one you bought it from if possible.

Anti-perforation limited warranty

Kia warrants that the body sheet metal parts of a new Kia car are free of defects in material or workmanship that lead to perforation (holes through the body panel from the inside out) as a result of corrosion – we’ve set out the exceptions to this below.

An authorised Kia dealer will either repair or replace – at no cost – any sheet metal panel that has perforated due to corrosion resulting from defects in material or workmanship.

Warranty period

The warranty period for all current models is 144 months/unlimited mileage.

The warranty period begins from the date of first registration and it's transferable to subsequent owners as long as it hasn't expired. For this warranty to remain valid a Kia car should be inspected by a Kia dealer or authorised repairer every 12 or 24 months depending upon the model - the dealer may charge for this.

What's not covered?

Any perforation due to corrosion which is caused by industrial fallout, accident, damage, abuse, vehicle modifications or carrying damaging or corrosive cargo

Any perforation due to corrosion caused not by a defect in materials or workmanship, but by not maintaining a Kia car as set out in the owner's manual

Any perforation due to corrosion of a part of a Kia car other than a sheet metal panel of the exterior body. This specifically excludes any part of the exhaust systesm

Any perforation due to defects or failure resulting from the use of new parts not sold or approved by Kia, or used parts, or damage to associated systems that's caused as a result of this

Any perforation due to corrosion that's caused by misuse, abuse or improper maintenance such as a missed annual anti-perforation inspection

Any corrosion of the Kia car that doesn't result in perforation

Customer responsibilities

Customers should regularly look closely at the sheet metal panels on the exterior body. If any stone chips or scratches in the paint or protective coating are found, they should be touched up straight away.

In certain conditions. special care should be taken to protect your Kia from corrosion.

If driven on salted roads, or near the sea, flush the underbody with clean water at least once a month

It's important to keep the drain holes in the lower edges of the body clear

If damaged in any way that may affect the paint, have it repaired as soon as possible

If carrying special cargo such as chemicals, fertilisers, de-icing salt or other corrosive substances, make sure that they're well packaged and sealed

If often driven on gravel roads, we recommend installing mud flaps behind each wheel

After each regular check, make sure the correct anti-perforation record in the manual have been stamped by the Kia dealer or authorised repairer

Limited liability

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

Parts limited warranty

Kia warrant that Kia Genuine Parts will be free of defects in material or manufacturing – we’ve set out exclusions to this below. This warranty covers the parts replaced or sold by an authorised Kia dealer.

An authorised Kia dealer will either repair or replace any parts to put right any problem covered by this warranty. If the authorised Kia dealer installed the parts, they’ll be repaired or replaced with no charge to you for parts or labour. If anyone else installed the parts, they’ll be repaired or replaced with no charge to you for the parts, but you will have to pay for the labour.

Warranty period

Parts replaced by an authorised Kia dealer under warranty are covered for the remainder of the original warranty period only. Parts sold and installed by an authorised Kia dealer outside of the warranty policy are covered for 24 months from the date they were installed, regardless of mileage.

Parts used on a taxi or private hire vehicle are covered for 24 months or 24,000 miles, whichever comes first.

What's not covered?

Damage or corrosion due to factors such as accidents, negligence, improper repairs or adjustments, misuse, alterations or collision

Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap etc.) salt, road hazards, hail, wind storm, lightening, floods and other acts of God

Normal wear, tear and deterioration such as discolouration, fading or deformation

Parts installed on a Kia car in which the odometer has been altered or on which the mileage can't be readily determined

Parts used for purposes they were not designed for

Parts not properly installed by someone other than Kia or an authorised Kia dealer

Parts without proof of purchase or replacement date

Parts that an authorised Kia dealer isn't allowed to sell or install on a Kia car

Limited liability

under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

Electric (EV) and Hybrid Vehicles

Kia covers the components of the EV and Hybrid vehicles for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.

This specifically covers the following items not fitted to our standard car range:

Electric Vehicle (EV) System

Electric Motor

Gear Drive Unit

Battery Pack

Electric Power Control Unit (EPCU)

On Board Charger (OBC)

Hybrid Systems (HEV & PHEV)

Battery Pack

Hybrid Starter and Generator

Hybrid Power Control Unit

Auto Transmission & Traction Motor (including housing case, clutch and all internal parts)

Soul EV Lithium-Ion Polymer Battery

The Lithium-Ion Polymer Battery warranty covers a minimum capacity for a period is 84 months or 100,000 miles from the date of first registration, whichever comes first. This warranty covers repairs needed to return the battery capacity to at least 70% of the original battery capacity. Where possible, the original EV battery components will be repaired and will be returned to the vehicle. If unrepairable, the EV Battery will be replaced with either a new or remanufactured Lithium-Ion Polymer Battery.