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Kia Warranty
Our commitment to quality for customers

The 7-year / 150,000 km (whichever comes first) warranty program is for those who choose Kia. It is a promise of Kia and an expression of confidence.

Kia always promises the best and longest service solutions in the industry. The 7-year / 150,000 km warranty program is Kia's confidence in top quality. Trust and entrust your safe and enjoyable mobility life.
  • * The Carnival model comes with a 5-year warranty, while the Sorento and EV9 models come with a 7-year warranty.
    * Conditions are as specified by the company.
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Car Quality Warranty

7 years / 150,000 km

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Roadside Assistance Service

7 years / Unlimited mileage

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High Voltage Battery Warranty

8 years / 160,000 km

Benefits to Customer
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Lower Maintenance Costs

With the industry's longest, best-in-class warranty, you can save on unexpected repair costs while driving your vehicle.
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Transferrable Warranty

Kia warranty can be transferred to a new owner when you sell your Kia, which can increase its reliability and resale value. Additionally, in other countries, you can still receive service during the original warranty period.
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Emergency Roadside Assistance

You can contact to Emergency Roadside Assistance to tow your car to your nearest Kia Dealer for every emergency.

Warranty Details

Battery (12 V)

The original equipment battery is fully covered for the first 12 months from the Date of First Service regardless of mileage.

Audio System

The original equipment audio and its all related parts (including Video Systems) are covered for 36 months from the Date of First Service or 100,000 km, whichever comes first.


Tires are covered by the tire manufacturers, not Kia. For assistance, contact your Kia Dealer or consult the tire warranty pamphlets included with your Kia Vehicle.
Warranty Details
For more information, please refer to the Kia Warranty manual.
  • You may take your Kia to any Authorized Kia Dealer for warranty and service. For a full listing of Authorized Kia Dealers, visit our Kia Dealers section on our website - www.kia.com/th/find-a-dealer - or call Kia Customer Service on 02-764-0099.
  • Damage due to Factors Beyond the Manufacturer’s Control
    Examples of these factors include, but not limited to:

    • Misuse of your Kia Vehicle such as driving over curbs, or other hazardous objects or road structures or into roadway maintenance or construction areas, overloading the vehicle, racing or engaging n activities or uses not described in your Owner’s Manual or in Kia’s product literature.

    • Accidents or incidents that damage your Kia Vehicle including but not limited to collision, fire, theft, riot, etc.

    • Alteration, modification, tampering, rewiring, etc.

    • Damage or corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap, etc.), salt, road hazards, hail, wind storm, lightning, floods and other acts of God. This limitation also includes damage to vehicle assemblies such as brakes and suspension.

    • Cosmetic conditions or surface corrosion from stone chips or scratches in the paint.

    • Change to vehicle appearance caused by normal use and exposure, corrosion to underlying metal when paint integrity is not consistently maintained.

    • If your vehicle is equipped with matte paint, this will require special care due to the unique finish. Failure to follow the proper care instructions may cause visual damage not covered by your warranty. Please see your Owner’s Manual for additional information and care instructions.

    • Consumer induced damage caused by fluid spills, burns in carpet, seats, trim or other damage that is not considered a defect in material or workmanship.

    • Window glass that is broken, whipped, scratched or damage from outside influence is not considered a defect in material or workmanship.

    • Paint or vehicle finish damage caused by applying chemicals to the paint surface.

    • Damage caused by installing incorrect tires (size, etc.).

    • Damage caused by the installation of any part that is not equal to the OE part in quality of material or workmanship

  • The parts (except battery) installed by an Authorized Kia Dealer under warranty are covered for the remainder of time/mileage of applicable Limited Warranty under which the Parts were replaced previously.

    Kia Genuine Parts and Accessories which are sold and installed by an Authorized Kia Dealer are covered for 12 months or 20,000 kilometers from the date of installation, whichever comes first.

  • The Kia New Vehicle Warranty will continue to apply to vehicles that may have been modified. However, Kia does not warrant the workmanship of, nor any part, component, assembly, equipment or accessory that has not been supplied by and approved by Kia for the specified purpose. Should any defect be caused by or be attributable to any modification not carried out at the direction of Kia Thailand, the Kia New Vehicle Warranty will not cover any part, component, assembly, equipment or accessory used in the modification, nor any part, component, assembly, equipment or accessory that has been damaged due to a failure which is attributable to the modification.
  • If a component covered by the Kia New Vehicle Warranty fails as a result of poor workmanship or materials, rendering the vehicle immobile or undriveable, the cost of towing to the nearest Authorized Kia Dealer is generally covered under warranty. It is recommended that you contact your nearest Authorized Kia Dealer or call Kia Customer Service on 02-764-0099 for guidance regarding warranty coverage prior to arranging towing. For vehicles eligible for Kia Roadside Assist call 02-764-0099 for assistance.
  • Kia does not manufacture LPG compatible engines for vehicles imported to Thailand. Therefore, Kia advises that LPG should not be used in its range of gasoline vehicles. The use of LPG in an engine not specifically designed for use with this type of fuel may lead to excessive wear, drivability concerns and engine management issues.

    If a LPG system is fitted to a Kia engine/vehicle, the Kia New Vehicle Warranty does not apply to the LPG system nor to any conditions/defects that are attributable to the LPG system installation or to operation of the engine using LPG. Refer to the previous question - ‘Will my warranty be affected if I have the vehicle modified?’

  • The tire manufacturer covers the original tires fitted to the vehicle. Should you have any concerns regarding the tires on your vehicle, contact your Authorized Kia Service Dealer for assistance.
  • The battery (12V Battery) on Kia Vehicle is covered for 12 months (unlimited kilometers) from the warranty start date.
  • Parts and Labor used and supplied in carrying our Kia Warranty Service at the premises of the Authorized Kia Dealers are free of charge, whenever Kia Warranty Service is to be carried out by the Authorized Kia Dealer it is your responsibility to deliver the vehicle to the dealer’s premises and to collect it from those premises when the Kia Warranty Service has been completed.
  • If as a result of a defect which is covered by the Kia Vehicle Warranty the vehicle cannot be driven or cannot be driven safely, you should contact the nearest Authorized Kia Dealers or contact Kia Roadside Assistance Tel 02-764-0099
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