9. Guidance for Customer
Warranty application
This warranty is applicable to KIA vehicle sold, registered and normally operated in the Philippines. During the warranty period, this warranty is transferrable to subsequent owner. Mail the “change of address or owner notification” to your KIA dealer.
Change of Address
In case of a change in your address or if you are a pre-owned owner, please complete the “Change of Address or owner notification” and return to your KIA dealer.
Production Changes
KIA reserves the rights to make changes in vehicles built and/ or sold by KIA and its authorized KIA dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/ or sold.
When you need to talk to KIA
Your satisfaction is our goal. We are here to serve you. All authorized KIA dealers have the knowledge and tools to keep your KIA vehicle in top condition. If you have any question or recommendations for improvement regarding the service of your KIA vehicle or servicing by KIA dealer personnel, we recommend that you take the following steps:
STEP 1:
Contact the Authorized KIA Dealer
Discuss the matter with an authorized KIA dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the service and parts manager, then please contact the General Manager or the owner of the dealership.
STEP 2:
Contact the Authorized KIA Distributor National Service Dept. Kia Philippines
If for any reason you feel the need of further assistance after contacting your dealer management, call KIA Philippines at:
Add: 11/F Bonifacio One Technology Tower, 3030 Rizal Drive, Bonifacio Global City, Taguig 1634, Philippines
Tel: +63 459-4507
Email: service@kia.com.ph
In order to serve you efficiently and effectively, please help us by providing the following information:
Your Name, Address, Contact Number and Email Address
Year Model of KIA vehicle
Vehicle Identification Number (17 digits noted on your registration or title, or located on the upper driver’s side corner of the dashboard).
Purchase date and current mileage.
Your dealer’s name and location.
Your question (s)
NOTE:
If you would like to write a letter, please address it to:
ATTN: NATIONAL SERVICE MANAGER
NATIONAL SERVICE DEPARTMENT
11/F Bonifacio One Technology Tower
3030 Rizal Drive, Bonifacio Global City
Taguig 1634, Philippines
By following these procedures, we can respond to you as quickly and efficiently as possible.
To Get Warranty Service
You must take your KIA vehicle, along with this warranty and maintenance booklet, to an Authorized KIA Dealer in your country during its normal service hours. While any authorized KIA dealer will perform warranty service, KIA recommends that you return to the dealership where you purchased your KIA vehicle because of their continued established relationship.
Notice by Owner- Defects in Vehicle
The owner should be responsible for notifying the Authorized KIA Dealer in writing, through registered mail or personal service, of any and all conditions that substantially impair the use or safety of the new motor vehicle which prevents it from conforming to the manufacturer’s or the distributor’s express warranty.
But excluding conditions resulting from accidents, abuse, neglect, or unauthorized modification, alterations of the new motor vehicle; or defects in the steering or braking system which creates greater possibility of causing injury od death to the passenger of a new motor vehicle or to any third party. This notice should be given within twelve (12) months form date of purchase of the new motor vehicle or twenty thousand (20,000) km. whichever comes first.
Notice by Owner- Vehicle Repair
The owner shall be responsible for notifying in writing by registered mail or personal service the Authorized KIA Dealer of the failure to rectify or repair any and all conditions that substantially impair the use, or safety of a new motor vehicle which prevents it from conforming to the manufacturer’s or the distributor’s express warranty.
Notice Requirement
Failure on the part of the owner to properly notify the Authorized KIA Dealer of any complaints regarding the need for repair or service is deemed to be an acknowledgement by the owner that his/ her vehicle is in good working condition.
BASIC WARRANTY COVERAGE FOR NEW KIA VEHICLE
KIA warrants that it will repair or replace free of charge any KIA-supplied parts (excluding tires, batteries, radios and air-con which are warranted separately by their respective manufacturers) that is found to be defective in material or workmanship under normal use within a period of 60 months or 160,000 kilometers for private use or 36 months or 100,000 kilometers for public conveyance, 36 months or 110,000 kilometers for K2500 whichever comes first from the date of purchase, except those items listed under “What is Not Covered”, provided that the manufacturer’s recommended and required preventive maintenance services and repairs are strictly followed.
KIA Philippines, distributor and manufacturer of KIA vehicle in the Philippines reserve the sole right to the final decision in all warranty matters.