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TERMS OF USE – KIA CONNECT
KIA Asia Pacific Sdn Bhd
Terms of Use – Kia Connect Services
Version: Dec 2025
1 Who we are
1.1 We are Kia Asia Pacific Sdn Bhd. Our registered address is located at Unit 1-43, Level 43, Naza Tower Platinum Park, No. 10, Persiaran KLCC, 50088 Kuala Lumpur, Malaysia. We are your contractual partner regarding the Kia Connect Account. We are responsible for information received from your Kia Connect connected vehicle.
1.2 For some processing activities described here, our parent company, Hyundai Motor Company (Korea), takes primary responsibility. Where this is the case, Hyundai Motor Company (Korea) will work with us to ensure your personal information and your rights in relation to it are protected.
1.3 When we use the terms “we”, “us”, “our” and “Kia”, unless we make clear otherwise, we are referring to Kia Asia Pacific Sdn Bhd and Hyundai Motor Company (Korea).
1.4 If you have questions, then please call us on +6563089522 or contact us at email [email protected].
2 Terms and conditions for use of Kia Connect services
2.1 To create and use your unique Kia Connect Account you accept these terms of use ("Terms") by ticking a box in the acceptance process. These Terms will apply whenever you use your Kia Connect Account.
2.2 You will need your Kia Connect Account to access and manage our Kia Connect services. Additional terms of use may apply to the provision of Kia Connect services including the information from your subscription (if applicable) and the Kia Connect Terms of Use which apply when you activate Kia Connect in your vehicle or via the Kia Connect App. Such additional terms of use may restrict the use of the services and may require the connection of the Kia Connect Account with one or more Kia vehicles.
2.3 If your device(s) are not equipped with the necessary technical features or if they do not meet the requirements of these Terms or the additional terms mentioned above in Section 2.2, we may not provide you with the Kia Connect Account.
2.4 To use the Kia Connect Account you may require internet access or other telecommunication services, which we do not provide. These Terms do therefore not apply to such telecommunication services (however, you will likely have a separate agreement – including on charges – with your provider of such telecommunication services).
3 Introduction to Kia Connect services
3.1 Kia Connect services allow you to connect with your vehicle because your vehicle is fitted with a modem containing a SIM. The modem and SIM (together, the Kia Connect Device) is embedded in the vehicle and just like other parts of a vehicle, is fitted at the factory.
3.2 There are two ways you can activate Kia Connect services:
a) via the vehicle infotainment system; or
b) by downloading the Kia Connect app, creating a Kia Connect Account and linking it to your vehicle (much like what you do when you pair your smartphone to your vehicle).
For information on how to activate Kia Connect and find out more about the Kia Connect services available to you, visit https://www.kia.com/sg/owners/connectivity/kia-connect.html
3.3 To access the full range of Kia Connect services (including remote services) you need to activate Kia Connect by downloading the Kia Connect app, create a Kia Connect Account and link it to your vehicle.
3.4 The Kia Connect services are linked to your specific vehicle and therefore cannot be received in or transferred to another vehicle.
3.5 The Kia Connect services are not a primary safety or security feature of a Kia vehicle. As such, the Kia Connect services may not operate in all circumstances.
3.6 Not all Kia Connect services may be available for use with your specific vehicle – this may depend on your Kia vehicle model as well as the version of the software of the app and the infotainment system. Find out more about Kia Connect services by visiting https://www.kia.com/sg/owners/connectivity/kia-connect.html
4 Information about the telecommunications carrier
4.1 For vehicles fitted with a Kia Connect Device, Kia Connect services are only available in Singapore and only in geographic areas covered by the telecommunications carrier selected by us (“Carrier”). Kia Connect services may include features that rely on the location services provided by your mobile device or using the wireless communication networks of the Carrier and the Global Positioning System (“GPS”) satellite network. Not all the Kia Connect services are available everywhere, particularly in remote or enclosed areas, or on all vehicles, at all times. The operation of the location services may be affected by issues outside our control, including your location, your activation or deactivation of location services on your mobile device, and services provided by your telecommunications service provider. The area that you are driving in may affect the type or quality of service that we can provide to you. Additionally, some Kia Connect services may not be fully available if the GPS system or other mobile device features are not working. Certain programming limitations of the GPS system may impair our ability to determine your vehicle’s precise location.
4.2 You do not have any right in the wireless phone number assigned to your Kia Connect Device. We can change the number at any time. You agree that you have no contractual relationship whatsoever with the Carrier in regard to the provision of Kia Connect services. You also agree that the Carrier has no legal, equitable, or other liability of any kind to you.
4.3 Note, the Kia Connect Device fitted to your vehicle, will only work with 4G/LTE telecommunications networks. Where 4G/LTE is not available, 3G connectivity may be possible subject to the availability of, and compatibility of, the infotainment system with such networks. If a suitable network is not available, the Kia Connect services will not be available and all data transmission via the Kia Connect Device will cease.
5 Third party service providers
5.1 Kia Connect services are provided to you by Kia APAC and its appointed service providers. Those service providers include any entity that provides any service, equipment, or facilities in connection with the Kia Connect services or the Kia Connect Device, including, but not limited to, wireless service providers, underlying wireless carriers, suppliers, emergency responders, Kia authorised dealers, and are referred to as “Service Provider(s)”. We may interact with and/or engage one or more Service Providers as necessary to provide the Kia Connect services.
6 Benefits accessed via Kia Connect services
6.1 Occasionally we may make benefits or offers available to you if you have a valid Kia Connect subscription. Any benefits or offers you decide to accept, will be governed by the terms and conditions of the benefit or offer we notify to you at the time as well as the third-party provider’s terms and conditions. We are not responsible for the provision of goods or services by a third-party provider.
7 Over-the-air (OTA) updates
7.1 The provision of Kia Connect services involves software and firmware (both in your vehicle and in the Kia Connect App) that we may need to change from time to time. We may do this remotely without notifying you first. Such changes may affect or erase data you have stored on the infotainment system in your Vehicle or in the app. We are not responsible for any lost data. You do not own the Kia Connect software, firmware or the Kia Connect App or acquire any rights to use or modify the Kia Connect software or firmware on your own.
7.2 Any updates to the Kia Connect software or firmware will be provided subject to the Kia Connect Terms and Conditions.
8 Privacy and data protection
8.1 For information on how we collect and process personal data in connection with the provision of the Kia Connect services, please refer to our ‘Privacy Collection Notice – Kia Connect’ the terms of which form part of these Terms of Use. Our ‘Privacy Collection Notice – Kia Connect’ can be found at https://www.kia.com/th/en/util/terms-of-use-privacy-notice-kia-connect.html.
8.2 We share the information we collect with Service Providers for purposes of providing the Kia Connect services. All Service Providers or third parties are contractually obligated to keep your information confidential if it is identifiable to you and use such information only as we specify.
8.3 You are responsible for ensuring anyone you share your vehicle with is aware that the Kia Connect services are activated and that data (in particular location/GPS data) will be collected and processed as described in the ‘Privacy Collection Notice – Kia Connect’.
8.4 If you register (or have registered) for a Kia Connect Account which is linked to your vehicle, you will be able to view all information collected when Kia Connect services have been utilised (including the vehicle’s location and information about the vehicle), irrespective of the driver, user or occupant, when you access your Kia Connect Account.
8.5 If you share your Kia Connect services or if more than one Kia Connect Account is connected to the vehicle, you will have access to the vehicle’s location; services which allow the vehicle to be remotely started, locked and unlocked; and services which show information about the vehicle’s status (for example, its fuel level).
9 User Obligations
9.1 You are solely responsible for:
a) any use of the Kia Connect services in your vehicle, even if you are not the one using it;
b) ensuring your passengers or drivers of your vehicle are aware of the data collection, use, sharing and retention terms of the ‘Privacy Collection Notice – Kia Connect’ as well as the Kia Connect Terms and Conditions;
c) ensuring that your vehicle is secured, parked and in proper gear, under conditions that make it safe to activate any of the remote features of the Kia Connect services, including ensuring that starting your vehicle remotely will not breach any law or regulation applicable to the location of your vehicle at the time of activation;
d) if you sell your vehicle, completing the following steps to deactivate Kia Connect services:
i. Deactivate Kia Connect via the infotainment system; or
ii. Delete(deactivate) the vehicle from the vehicle list via Kia Connect app(need to log-in through the primary account)
e) notifying any new owner of the vehicle about the following matters:
i. the vehicle contains a Kia Connect Device and is subject to these Terms of Use; and
ii. the remaining term of the Complimentary Period (if any);
9.2 Neither we nor any Service Provider has any obligation to inquire about the authority of anyone using your vehicle.
9.3 If you or a driver of your vehicle uses the Kia Connect Services or Kia Connect Device to commit a crime or for another improper purpose, you will indemnify us for any loss arising as a result of such use, and you will be responsible for any fines, loss or damages owed by us as a result of such use.
9.4 When you use the Kia Connect services, you agree to not to use your Kia Connect services for any fraudulent, unlawful, or abusive purpose, or in any way that interferes with our provision of Kia Connect services to our other customers.
9.5 You acknowledge that some Kia Connect services will only work if your vehicle has a working electrical system, including adequate battery power for the Kia Connect Device to operate.
9.6 The use of Kia Connect services requires a password. You must choose a password that is sufficiently secure to prevent unauthorised access. We may specify the requirements for a secure password. You are responsible for keeping your password secret. If you suspect that an unauthorised third party knows your password, please immediately change the password. If you suspect that an unauthorised third party had access to our services with your Kia Connect Account, please immediately contact us at +6563089522
10 Intellectual Property Rights
10.1 The content of the Kia Connect services is protected by applicable copyright or other intellectual property law with all rights reserved. All rights in the Kia Connect services, in particular the underlying software, the content and arrangement, are owned by or licensed to Hyundai Motor Group. ("Hyundai Motor Group" refers to Hyundai Motor Company and its affiliated companies of which we are one.)
10.2 Nothing in the Kia Connect Terms and Conditions shall be construed as granting a licence or right to:
a) use any image, trademark, service mark or logo, all of which are the property of Hyundai Motor Group. Hyundai Motor Group reserves all rights with respect to its proprietary information or material in connection with the Kia Connect services or Kia Connect Account and will enforce such rights to the full extent of applicable copyright and trademark law;
b) rent, lease, sub-license, loan, provide, or otherwise make available, Kia Connect services in any form, in whole or in part to any person without prior written consent from us;
c) copy the Kia Connect services, except as part of the normal use of the Kia Connect services or where it is necessary for the purpose of back-up or operational security;
d) translate, merge, adapt, vary, alter or modify the whole or any part of the Kia Connect services nor permit Kia Connect services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use Kia Connect services on devices as permitted in the Kia Connect Terms and Conditions;
e) disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of Kia Connect services.
11 No warranties and liability
11.1 We cannot promise uninterrupted or problem-free services when you use Kia Connect services or your Kia Connect Account and cannot promise that the data or information provided to you will be complete, current or error-free. All data and information are provided to you on an “as-is” basis. To the maximum extent permitted by law, we expressly disclaim any and all warranties of any kind, express or implied, about the Kia Connect services and any data and information and services provided through it, including, without limitation, any warranties as to content, quality, accuracy, timeliness, completeness, correctness, reliability, non-infringement, merchantability, or fitness for a particular purpose, and all such warranties are expressly excluded by these Terms. Where a warranty cannot be excluded by law, if we breach such a warranty in respect of the delivery of any service under the Kia Connect Terms and Conditions, we reserve the right (to the extent permitted by law) to remedy the breach by providing the service again or paying for it to be provided again.
11.2 We have no liability for any indirect, consequential, incidental losses or special damages and you agree not to make, and to waive to the fullest extent allowed by law, any claim for damages other than direct, actual, compensatory damages as limited under the Kia Connect Terms and Conditions.
11.3 Kia Connect services are provided for general information. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Kia Connect services. Although we make reasonable efforts to update the information provided by the Kia Connect services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
11.4 Kia Connect services have not been developed to meet your individual requirements. Please check that the facilities and functions of Kia Connect services meet your requirements.
11.5 The Kia Connect services are not a primary safety or security feature and may not operate in all circumstances. The Kia Connect services are intended to be used only in accordance with these Kia Connect Terms and Conditions.
12 Miscellaneous
12.1 We may modify these Terms of Use by giving you notice or by asking you to read and accept a new version.
12.2 We may assign or transfer our rights and obligations under these Terms of Use to another organisation, but this will not affect your rights or our obligations under these Terms of Use.
12.3 These Terms of Use are governed by the laws of Singapore. You and we submit to the exclusive jurisdiction of its courts and courts of appeal from them. You and we will not object to the exercise of jurisdiction of those courts on any basis.
PRIVACY NOTICE – KIA CONNECT
Privacy Collection Notice – Kia Connect
Dec 2025
Your personal information
KIA Asia Pacific Sdn Bhd (“Kia APAC”) collects personal information about individuals for a range of purposes to enable it to provide Kia Connect services to you. Where Kia Connect data is associated with your vehicle’s VIN and linked to you, Kia APAC will manage this data in the same way it manages personal information.
Further information on privacy practices more generally is set out in our Privacy Policy, which is available on our website at https://www.kia.com/sg/util/customer-center/kia-connect-privacy-policy.html. Details about the collection, disclosure, and use of your personal information when you use Kia Connect services are provided below.
Our identity and contact details
Kia Asia Pacific Sdn Bhd . Our registered address is Unit 1-43, Level 43, Naza Tower Platinum Park, No. 10, Persiaran KLCC, 50088 Kuala Lumpur, Malaysia.
Website: https://www.kia.com/sg/owners/connectivity/kia-connect.html
E-mail: [email protected]
Facts & circumstances of collection of your personal information
When you use Kia Connect services, Kia APAC collects vehicle data and personal information of the type, and in the circumstances, as set out below.
• Kia Connect modem & SIM data – for example, network service activation information, the Electronic Serial Number of the modem (ESN), SIM serial number (ICCID) and your Vehicle Identification Number (VIN) is automatically sent to Kia. The data is used to provide Kia Connect services and to check network service activation.
• User introduced data (via Kia Connect Account or Kia Connect App set up) – for example, Name, email address, date of birth, phone number, the password, the fact that you accepted the Kia Connect User Terms, the verification PIN, the vehicle identification number (VIN) and the activation code. The data is used to manage your Kia Connect Account (from logging in through the Kia Connect application until the Kia Connect Account is terminated); to provide you with the Kia Connect Account or Kia Connect App features; to give you access to our services for which a Kia Connect Account or Kia Connect App is required; and to notify you of any updates to the Kia Connect Account or Kia Connect App.
• Vehicle functionality status – for example, data on how the vehicle is operated and used (e.g. use of steering, acceleration, seat belt status, operation of internal controls); maintenance data showing status of vehicle systems (e.g. fuel and fluid levels, and engine temperature); diagnostic data (e.g. Diagnostic Trouble Codes (DTCs) and Warning Indicator Light (WILs) when detected). The data is used to provide Kia Connect services; to better understand and troubleshoot vehicle performance issues and for product research and improvement purposes.
• Driving information – for example, data on how the vehicle is operated and used (e.g. use of steering, acceleration, seat belt status, operation of internal controls, fuel consumption, speed, use of brake and accelerator pedals, steering wheel movement, general vehicle operating parameters. The data is used to provide Kia Connect services; to better understand and troubleshoot vehicle performance issues and for product research and improvement purposes including to inform predictive maintenance or repair.
• Location data – for example, Latitude, longitude, speed and travel direction of vehicle is collected in real time. The data is used to provide Kia Connect services such as navigation, advice about avoiding traffic jams and road hazards, access to “smart parking” information, providing locally relevant information, locating vehicles); to better understand and troubleshoot vehicle performance issues and for product research and improvement purposes.
We share the vehicle’s location, direction and speed in pseudonymous form with HERE, our third-party real-time traffic information provider. HERE’s privacy policy is available at: https://legal.here.com/en-gb/privacy.
• Remote vehicle operations (available only when you have downloaded the Kia Connect app and linked it to your vehicle) – for example, mobile phone information such as number, model, operating system, search content, usage information relating to the Kia Connect app and personal location data. The data is used to enable remote vehicle operations (e.g. remote engine start and climate control operation); to better understand and troubleshoot vehicle performance issues and for product research and improvement purposes.
• Safety and security – for example, Crash Event Data such as whether airbags have been triggered or whether doors and windows are locked or open. The data is used to better understand and troubleshoot vehicle performance issues and for product research and improvement purposes.
• Voice recognition data – for example, electronic data derived from your use of voice recognition features in Kia Connect including date, language, TID, NADID, latitude, longitude, VIN, information of audio codec, result of embedded VR engine, degree of temperature in HU(C/F), location. The data is used to provide Kia Connect services (e.g. weather information); to provide you customised service with Kia Connect Account. We share data on an aggregate and on identifying basis with Cerence, our third-party provider of automotive voice and AI innovation products. Cerence’s privacy policy is available at: https://www.cerence.com/privacy-policy.
• Over-the-air update information – for example, current software and firmware versions of the vehicle’s modem and other technical specifications associated with it. The data is used to ensure the vehicle’s modem has all necessary updates.
• Calendar service data – for example, email address, calendar ID, phone number, calendar provider authentication token (e.g. Google token or iCloud token), and calendar entries such as schedule title, date and time, address, memo, and attendance information. The data is used to provide Kia Connect Calendar services, including synchronising the user’s Google or Apple calendar with the vehicle’s infotainment system for navigation purposes (e.g. destination guidance based on calendar events), and to ensure proper operation and troubleshooting of the calendar synchronisation feature. All calendar service data is permanently deleted upon service termination, account deletion, or discontinuation of the calendar service.
If collection of your personal information is required or authorised by law
If we are collecting your personal information for the conduct of a safety recall, collection of your personal information from Government entities may be required or authorised by law, or be otherwise necessary to conduct the safety recall.
Why does Kia APAC collect your personal information?
In general, we collect your personal information to use and disclose for the purposes of managing our relationship with you and providing services relating to your vehicle. We also collect your personal information for any purposes which you consent, and as otherwise authorised or required by law.
Some of the specific purposes for which we collect, use and disclose personal information are:
• to allow you to control certain vehicle features and to provide you with Kia Connect services;
• to fulfil your requests and deal with your enquiries;
• to personalise your experience and the communications you receive;
• to manage and improve our business and our relationship with you;
• to assess the quality of the services we and our dealers provide, and the services our suppliers provide to us or on our behalf;
• to provide over-the-air updates to Kia Connect software or firmware;
• to provide connectivity services;
• to assist our third-party service providers perform services in connection with the vehicle.
• for troubleshooting purposes;
• to carry out remote diagnostics activities;
• to predict which Kia products or services could be of interest to you;
• to direct market to you where you have consented to us doing so, or it is otherwise permitted by law; and
• to conduct research and develop new and improved products, services, and business and marketing strategies.
The consequences if Kia APAC did not collect your personal information
If we are unable to collect personal information we require, we may not be able to provide you with the services that depend on the collection of that information or advise you of information in relation to Kia vehicles, parts, accessories, or Kia services or offers.
Who will Kia APAC disclose your personal information to?
Generally, Kia APAC may disclose your personal information to third parties in connection with the purposes described above. Usually, we may disclose your personal information to our authorised Kia dealers and third-party service providers.
Access to and correction of your personal information
Our Privacy Policy contains information about how you may access and seek correction of personal information about you that Kia APAC holds.
Privacy complaints
Likely overseas disclosure of your personal information
Connected vehicle data is stored in Kia’s data processing and storage locations including Kia servers and third-party cloud infrastructure, located in Singapore. Some of the third parties to whom we disclose personal information may be located outside Singapore. The countries in which these third parties are located depend on the circumstances.
Changes
We may modify or update this information from time to time.
