Terms and Conditions
Tamara Payment Terms & Conditions for purchases from National Marketing Company:
1. Tamara payment option is available at all branches and sales outlets of National Marketing Company.
2. Tamara payment service is available for all product categories except for promotional campaigns, as specified in the terms and conditions of each campaign.
3. The Minimum net invoice amount (including VAT) is SAR 1,150 and the Maximum net invoice amount (including VAT) is SAR 50,000 to be eligible for Tamara payment.
4. Customers can split the total invoice amount according to Tamara’s installment system, as shown in the Tamara app or website at the time of payment, based on Tamara’s policy for determining the number and value of installments.
5. Processing/administrative fees for purchases via Tamara are applied according to Tamara’s policy and the customer’s selected installment plan. Any inquiries should be directed to Tamara directly.
6. Processing fees are applied on the Tamara payment page and are not affiliated with or the responsibility of National Marketing Company.
7. Administrative fees are calculated and added during payment via Tamara and are not related to National Marketing Company or the products sold. Refund eligibility is subject to Tamara’s policies, whether for full or partial cancellations or returns.
8. National Marketing Company’s return and exchange policies apply to products purchased via Tamara. If a return is approved, it will be processed according to Tamara’s policies regarding timelines and refund mechanisms.
9. In case of full or partial cancellation/return, fees and installments will be calculated according to Tamara’s policies.
10. Refunds for products purchased via National Marketing Company cannot be made in cash; refunds are processed via Tamara only. The company reserves the right to deduct operational fees if applicable.
11. Eligibility for purchasing via Tamara is determined by Tamara based on the customer’s credit history and rating. National Marketing Company bears no responsibility in this regard.
12. National Marketing Company is not responsible for any claims or obligations related to the customer’s account or payments via Tamara.
13. National Marketing Company shall not bear any responsibility for issues related to accounts or payments made through Tamara or any claims related to the customer’s Tamara account or payments.
14. If Tamara is selected as the payment method, the full invoice must be paid via Tamara, and all payments must be made directly to Tamara, not to National Marketing Company.
15. For cancellations (full or partial) via Tamara, the customer must first contact National Marketing Company, after which the cancellation request will be submitted to Tamara through the company. The company reserves the right to deduct operational and shipping fees after order confirmation, as per its return policy.
16. The customer must use the mobile number registered in Absher to complete purchases via Tamara.
17. National Marketing Company reserves the right to suspend, cancel, or amend these terms and conditions at any time.
18. These terms and conditions and any amendments are governed by the laws of the Kingdom of Saudi Arabia and fall under the exclusive jurisdiction of its courts.
19. For any technical issues related to Tamara (app or website), please contact Tamara directly.
20. Service Benefits through Tamara:
• Flexible installment plans to meet customer needs.
• No fees when splitting payments into 2 or 3 installments.
• Administrative fees apply when selecting 4 or more installments.
• No late payment fees in compliance with Sharia principles.
• Improving credit history when payments are made on time.
