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Privacy Policy

PERSONAL DATA PROTECTION NOTICE FOR KIA SALES MALAYSIA SDN. BHD.



At Kia, people's privacy is of prime importance. We, Kia Sales Malaysia Sdn. Bhd. (hereinafter referred to as “we”, “us”, “our” or “Kia Sales Malaysia”), wish to assure you that we take your privacy seriously and are committed to the protection of our customers’ and business partners’ personal data.

Personal data may include, but not limited to, your name, salutation, contact details, biometric data, mailing address, e-mail address, occupation, identification card number, passport number, income, credit or debit card information, bank account, images (photographs and video recordings), lifestyle data, and any other such information that may be relevant to your application or request in your dealings with us.

In line with our compliance with Malaysian Personal Data Protection Act 2010 (“PDPA”), this Kia’s PDPA Notice serves to inform you that your personal data is being processed by us or on our behalf and you hereby give your consent to us for collection and processing of your personal data (as described in the paragraph below).

For the purpose of this Kia’s PDPA Notice, the terms “personal data” and “processing” shall have the same meaning as prescribed in PDPA.

Collection Personal Data

Customer or potential customer: Your personal data is being collected or is to be collected from our website, social media, application, authorized dealers and third parties through the following events or circumstances (through oral or written communications), includes, but not limited to:

  1. a)When you contact us through Kia’s authorised dealers (including test drive, vehicle booking and/or purchase and/or inquiries regarding Kia’s products and/or services);
  2. b)When you contact us through Kia Malaysia Website or Kia Sales Malaysia official social media platform;
  3. c)When you contact our Customer Service;
  4. d)Through your participation in marketing activities or events conducted by us or Kia’s authorised dealers, including but not limited to road shows, exhibitions and / or business card collections;
  5. e)Through third parties such as our business partners and / or your agents which you have consented to such disclosure;
  6. f)Through your participation in customer satisfaction surveys and/or respond to communications;
  7. g)During servicing of your vehicle at Kia’s authorised dealers;
  8. h)Data provided by you such as comments, queries or messages submitted to us in whatever manner; and/or
  9. i)through cookies from the use of Kia Sales Malaysia’s website.


Dealer, contractor, vendor, supplier or service provider: Your personal data is being collected or is to be collected from you or from your third parties, your employer or searches carried out or information obtained from any regulatory or credit reporting agency, includes, but not limited to:

  1. a)when you contact us directly in relation to any commercial transactions;
  2. b)when tendering for projects;
  3. c)when you are entering into any contracts or agreements with us;
  4. d)when you send us completed enquiry and / or credit application forms;
  5. e)when we are assessing your creditability;
  6. f)through third parties such as our business partners; and/or
  7. g)through cookies from the use of Kia Sales Malaysia’s website.



Processing and Retention of Personal Data

Customer or potential customer : Your personal data is being or is to be collected and further processed for the purposes, including the following:

  1. a)assessing and/or processing any application submitted by you;
  2. b)processing your order to purchase vehicle and receive other products and / or services from us;
  3. c)verifying your identity when you contact us;
  4. d)responding to enquiries, comments and suggestion from you;
  5. e)membership programme or loyalty programme for Kia customers and members;
  6. f)enabling us to provide your requested product and service to you and the relevant information;
  7. g)managing our relationship with you and provide you with better customer services;
  8. h)assisting Kia Sales Malaysia to detect and prevent fraud and/or illegal activities;
  9. i)complying with Kia Sales Malaysia’s legal and regulatory obligations in the conduct of its business;
  10. j)Kia Sales Malaysia’s and its affiliates’ internal records management and activities;
  11. k)market survey, analysis, research and customer profiling for us to study market trends;
  12. l)providing you with customer support and after-sales services;
  13. m)facilitating your participation in any contest, event and/or membership program;
  14. n)improving the quality of Kia’s products and /or services;
  15. o)supporting the business, financial and risk monitoring, planning and decision making;
  16. p)report to any relevant authorities;
  17. q)responding to your request for a test drive session; and
  18. r)such other purposes directly related to the foregoing purposes;

(collectively, the “Purposes”).

In addition to the aforesaid Purposes, your personal data may be collected, processed and used for the following optional purposes:

  1. a)dealing with the mailing and communication of information literature (e.g. invitations to exclusive events, information on promotions and offers, sending magazines and /or newsletters); and
  2. b)identifying other products and services which might be of interest to you and to inform you about Kia’s products and services.

You may opt-out from receiving such marketing or promotional material at any time. You may select the “unsubscribe” option provided in Kia Sales Malaysia’s email blasts / short message services (“SMS”) blasts or you may contact Kia Sales Malaysia’s customer support at the details provided below.

Dealer, contractor, vendor, supplier or service provider: Your personal data is collected and further processed as required or permitted by law and to give effect to the requested commercial transaction, including the following:

  1. a)to administer and give effect to the commercial transaction (such as dealership agreement, tender award, contract for service and / or consignment agreement);
  2. b)to provide you with dealer support (for dealers);
  3. c)to process your credit account application;
  4. d)to assess your credit worthiness;
  5. e)to process any payment related to the commercial transaction;
  6. f)for internal investigations, audit or security purposes;
  7. g)to comply with Kia Sales Malaysia’s legal and regulatory obligations in the conduct of its business;
  8. h)to support the business, financial and risk monitoring, planning and decision making of Kia Sales Malaysia or Kia Group of companies;
  9. i)to ensure that the content from our website is presented in the most effective manner for you and for your computer and / or device; and
  10. j)for our internal records management.


We may keep your personal data for a reasonable period to enable us to fulfil the Purposes. If your personal data is no longer required for the Purposes, we will take all reasonable steps to ensure that your personal data is destroyed or permanently deleted based on the retention principle under PDPA.

Your personal data as requested by us is necessary for us to perform any of the Purposes. If you fail to supply us the personal data as requested, we may be unable to process your personal data for any of the Purposes.

Disclosure of personal data

Your personal data, which we gathered from various sources mentioned above, may be disclosed by us to the following classes of third parties (in or outside of Malaysia) as required under PDPA, the relevant laws or pursuant to relevant contractual relationship (for example, where we appoint third party service providers) or for the purposes or directly related to the purposes stated above:

  1. a)any associated companies and entities within Kia Sales Malaysia or Kia Group of companies;
  2. b)Kia Sales Malaysia’s and Kia Sales Malaysia’s authorized dealers’ parts suppliers;
  3. c)our business partners such as insurance companies, banks and financial institutions;
  4. d)government authorities, departments, commissioners or agencies, statutory authorities and industry regulators;
  5. e)law enforcement bodies and agencies;
  6. f)third parties appointed by us to provide services to us or on our behalf (such as auditor, lawyer, consultants, professional advisors, company secretary, service providers, vendors, telecommunications companies, contractors, advertising agency, events and training organisers, agents and other advisors);
  7. g)outsourcing partners;
  8. h)data center and servers for data storage purposes; and/or
  9. i)organisations who provide archival, auditing, debt collection, marketing, delivery, recruitment, call center, technology, research, utility, and security services to us.



 

Right to access and correct personal data

Subject to the exceptions and restrictions provided under Malaysian law, you may have the right to ask for a copy of your personal information and data (for which we may charge you a prescribed fee), or request for access to, correction, update or limit the processing of your personal data or withdraw your consent previously given to us (in full or in part) to the processing of your personal data at any time hereafter.

You may contact us with any request or enquiries in respect of the aforesaid or other matters related to your personal data provided to us, kindly submit such request or enquiries via post or e-mail to the following address of Kia Sales Malaysia

Address:

Kia Sales Malaysia Sdn. Bhd.
Unit 1, Level 43, Naza Tower, Platinum Park,
No.10, Persiaran KLCC,
50088, Kuala Lumpur, Malaysia
Attention: Data Protection Department, Customers Support.
Tel: 1300-88-0133
Email : [email protected]

Kindly inform us immediately if your personal data provided to us is incorrect, inaccurate or out of date.

Transfer of Personal Data

We may transfer your personal data to entities within Kia Sales Malaysia or Kia Group of companies who are located outside Malaysia, and you hereby give your consent to the transfer.

General

Kia Sales Malaysia may modify or update this Kia’s PDPA notice to reflect any changes to its privacy practices, without prior notice and any such amendment will be notified via our official website. You are advised to visit the said official websites from time to time.

We assure you that we are practicing prudent actions and taking necessary measures when dealing with your personal data for the activities mentioned above.

We trust that you consent and agree to the terms above with respect to our processing of your personal data and information. If you do not consent to the above, kindly contact us at the above-mentioned.

In the event of any inconsistency or conflict between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail.






Notis Perlindungan Data Peribadi untuk Kia Sales Malaysia Sdn. Bhd.



Di Kia, privasi anda adalah keutamaan kami. Kami, Kia Sales Malaysia Sdn. Bhd. (selepas ini dirujuk sebagai “kami”, “kita”, atau “Kia Sales Malaysia”), ingin memastikan bahawa kami mengambil serius privasi anda dan komited untuk melindungi data peribadi pelanggan dan rakan perniagaan kami.

Data peribadi mungkin merangkumi, tetapi tidak terhad kepada, nama anda, gelaran, maklumat hubungan, data biometrik, alamat surat-menyurat, alamat e-mel, pekerjaan, nombor kad pengenalan, nombor pasport, pendapatan, maklumat kad kredit atau debit, akaun bank, imej (foto dan rakaman video), data gaya hidup, dan maklumat lain yang berkaitan dengan permohonan atau urusan anda dengan kami.

Selaras dengan pematuhan kami terhadap Akta Perlindungan Data Peribadi 2010 Malaysia (PDPA), Notis PDP Kia ini bertujuan untuk memaklumkan bahawa data peribadi anda sedang diproses oleh kami atau bagi pihak kami dan anda dengan ini memberikan persetujuan kepada kami untuk mengumpul dan memproses data peribadi anda (seperti yang diterangkan di bawah).

Bagi tujuan Notis PDP Kia ini, istilah ‘data peribadi’ dan ‘pemprosesan’ hendaklah mempunyai maksud yang sama seperti yang ditetapkan dalam PDPA.

Pengumpulan Data Peribadi

Pelanggan atau bakal pelanggan: Data peribadi anda dikumpul atau akan dikumpul daripada laman web kami, media sosial, aplikasi, pengedar sah dan pihak ketiga melalui acara atau keadaan berikut (secara lisan atau bertulis), termasuk tetapi tidak terhad kepada:

  1. a)Apabila anda menghubungi kami melalui pengedar sah Kia (termasuk pandu uji, tempahan kenderaan dan/atau pembelian dan/atau pertanyaan mengenai produk dan/atau perkhidmatan Kia);
  2. b)Apabila anda menghubungi kami melalui laman web Kia Malaysia atau platform media sosial rasmi Kia Sales Malaysia;
  3. c)Apabila anda menghubungi Khidmat Pelanggan kami;
  4. d)Melalui penyertaan anda dalam aktiviti pemasaran atau acara yang dijalankan oleh kami atau pengedar sah Kia, termasuk pameran, roadshow dan pengumpulan kad perniagaan;
  5. e)Melalui pihak ketiga seperti rakan perniagaan kami dan/atau ejen anda yang telah anda berikan kebenaran untuk pendedahan tersebut;
  6. f)Melalui penyertaan anda dalam kaji selidik kepuasan pelanggan dan/atau respons terhadap komunikasi;
  7. g)Semasa servis kenderaan anda di pengedar sah Kia;
  8. h)Data yang diberikan oleh anda seperti komen, pertanyaan atau mesej yang dihantar kepada kami dalam apa jua cara; dan/atau
  9. i)melalui kuki (cookies) daripada penggunaan laman web Kia Sales Malaysia.


Pengedar, kontraktor, penjual, pembekal atau penyedia perkhidmatan: Data peribadi anda dikumpul atau akan dikumpul daripada anda atau daripada pihak ketiga anda, majikan anda atau carian yang dijalankan atau maklumat yang diperoleh daripada mana-mana agensi pengawalseliaan atau laporan kredit, termasuk, tetapi tidak terhad kepada:

  1. a)apabila anda menghubungi kami secara langsung berkaitan dengan sebarang transaksi komersial;
  2. b)semasa menawar projek;
  3. c)apabila anda memasuki sebarang kontrak atau perjanjian dengan kami;
  4. d)apabila anda menghantar borang pertanyaan dan / atau permohonan kredit yang lengkap kepada kami;
  5. e)apabila kami menilai kebolehpercayaan kredit anda;
  6. f)melalui pihak ketiga seperti rakan perniagaan kami; dan/atau
  7. g)melalui kuki (cookies) daripada penggunaan laman web Kia Sales Malaysia.



 

Pemprosesan dan Penyimpanan Data Peribadi

Pelanggan atau bakal pelanggan: Data peribadi anda sedang atau akan diproses untuk tujuan-tujuan, termasuk yang berikut:

  1. a)Menilai dan/atau memproses sebarang permohonan yang dikemukakan oleh anda;
  2. b)Memproses pesanan anda untuk membeli kenderaan dan menerima produk dan/atau perkhidmatan lain daripada kami;
  3. c)Mengesahkan identiti anda apabila anda menghubungi kami;
  4. d)Menjawab pertanyaan, komen dan cadangan daripada anda;
  5. e)Program keahlian atau program kesetiaan untuk pelanggan Kia;
  6. f)Membolehkan kami menyediakan produk dan perkhidmatan yang diminta oleh anda;
  7. g)Mengurus hubungan kami dengan anda dan memberikan perkhidmatan pelanggan yang lebih baik;
  8. h)Membantu Kia Sales Malaysia mengesan dan mencegah penipuan dan/atau aktiviti haram;
  9. i)Mematuhi kewajipan undang-undang dan peraturan Kia Sales Malaysia;
  10. j)Pengurusan rekod dalaman Kia Sales Malaysia dan aktiviti berkaitan;
  11. k)Kajian pasaran, analisis, penyelidikan dan profil pelanggan untuk mengkaji trend pasaran;
  12. l)Memberikan sokongan pelanggan dan perkhidmatan selepas jualan;
  13. m)Memudahkan penyertaan anda dalam sebarang pertandingan, acara dan/atau program keahlian;
  14. n)Meningkatkan kualiti produk dan/atau perkhidmatan Kia;
  15. o)Menyokong pemantauan perniagaan, kewangan dan risiko, perancangan dan membuat keputusan;
  16. p)Laporan kepada pihak berkuasa yang berkaitan;
  17. q)Memenuhi permintaan anda untuk sesi pandu uji; dan
  18. r)Tujuan lain yang berkaitan secara langsung dengan tujuan di atas.


Selain itu, data peribadi anda mungkin digunakan untuk tujuan pilihan seperti:

  1. a)Penghantaran maklumat (contohnya jemputan ke acara eksklusif, maklumat promosi, majalah dan/atau buletin);
  2. b)Mengenal pasti produk dan perkhidmatan lain yang mungkin menarik minat anda.

Anda boleh memilih untuk menarik diri (withdraw) daripada menerima bahan-bahan pemasaran atau promosi pada bila-bila masa melalui pilihan “unsubscribe” dalam e-mel atau SMS Kia Sales Malaysia atau menghubungi khidmat pelanggan kami melalui butir-butir yang dibekalkan di bawah.

Pengedar, kontraktor, penjual, pembekal atau penyedia perkhidmatan: Data peribadi anda dikumpul dan diproses selanjutnya seperti yang diperlukan atau dibenarkan oleh undang-undang dan untuk melaksanakan transaksi komersial yang diminta, termasuk yang berikut:

  1. a)untuk mengurus dan melaksanakan transaksi komersial (seperti perjanjian pengedaran, anugerah tender, kontrak perkhidmatan dan/atau perjanjian konsainan);
  2. b)untuk menyediakan sokongan pengedar kepada anda (untuk pengedar);
  3. c)untuk memproses permohonan akaun kredit anda;
  4. d)untuk menilai kelayakan kredit anda;
  5. e)untuk memproses sebarang pembayaran yang berkaitan dengan transaksi komersial;
  6. f)untuk tujuan siasatan dalaman, audit atau keselamatan;
  7. g)untuk mematuhi kewajipan undang-undang dan peraturan Kia Sales Malaysia dalam menjalankan perniagaannya;
  8. h)untuk menyokong pemantauan, perancangan dan pembuatan keputusan perniagaan, kewangan dan risiko oleh Kia Sales Malaysia atau Kumpulan syarikat Kia;
  9. i)untuk memastikan bahawa kandungan dari laman web kami dipersembahkan dengan cara yang paling berkesan untuk anda dan untuk komputer dan / atau peranti anda; dan
  10. j)untuk pengurusan rekod dalaman kami.


Kami akan menyimpan data peribadi anda untuk tempoh yang munasabah bagi memenuhi tujuan-tujuan dinyatakan di atas. Jika data tidak lagi diperlukan, kami akan memusnahkan atau memadamkannya secara kekal mengikut prinsip penyimpanan PDPA.

Data peribadi anda seperti yang diminta oleh kami adalah perlu untuk kami menjalankan mana-mana tujuan dinyatakan di atas. Jika anda gagal memberikan data peribadi yang diminta, kami mungkin tidak dapat memproses data anda untuk tujuan-tujuan dinyatakan diatas.

 

Pendedahan Data Peribadi

Data peribadi anda mungkin didedahkan kepada pihak berikut (dalam atau luar Malaysia) seperti yang diperlukan di bawah PDPA, undang-undang berkaitan atau hubungan kontrak:

  1. a)Mana-mana syarikat berkaitan dan entiti dalam Kia Sales Malaysia atau Kumpulan syarikat Kia;
  2. b)Pengedar sah Kia dan pembekal alat ganti;
  3. c)Rakan perniagaan seperti syarikat insurans, bank dan institusi kewangan;
  4. d)Pihak berkuasa kerajaan, jabatan, agensi, pengawal selia industri;
  5. e)Badan penguatkuasaan undang-undang;
  6. f)Pihak ketiga yang dilantik oleh kami untuk menyediakan perkhidmatan (contohnya juruaudit, peguam, perunding, penyedia perkhidmatan, vendor, kontraktor, agensi pengiklanan, penganjur acara, dan lain-lain);
  7. g)Rakan kongsi penyumberan luar;
  8. h)Pusat data dan pelayan untuk tujuan penyimpanan data; dan/atau
  9. i)Organisasi yang menyediakan perkhidmatan arkib, kutipan hutang, pemasaran, penghantaran, perekrutan, pusat panggilan, teknologi, penyelidikan, utiliti dan keselamatan.



 

Hak untuk Mengakses dan Membetulkan Data Peribadi

Tertakluk kepada undang-undang Malaysia, anda berhak untuk meminta salinan maklumat peribadi anda (dengan bayaran yang ditetapkan), atau meminta akses, pembetulan, kemas kini, mengehadkan pemprosesan atau menarik balik persetujuan anda (sepenuhnya atau sebahagian) pada bila-bila masa.

Untuk sebarang permintaan atau pertanyaan berkaitan dengan data peribadi anda, sila hubungi kami melalui pos atau e-mel di:

Alamat:

Kia Sales Malaysia Sdn. Bhd.
Unit 1, Level 43, Naza Tower, Platinum Park,
No.10, Persiaran KLCC,
50088, Kuala Lumpur, Malaysia
Perhatian: Jabatan Perlindungan Data, Khidmat Pelanggan
Talian Bebas Tol: 1300-88-0133
E-mel: [email protected]

Sila maklumkan kepada kami segera jika data peribadi anda tidak tepat atau sudah lapuk.

Pemindahan Data Peribadi

Kami mungkin memindahkan data peribadi anda kepada entiti dalam Kia Sales Malaysia atau Kumpulan syarikat Kia yang berada di luar Malaysia, dan anda dengan ini memberikan persetujuan kepada pemindahan tersebut.

Umum

Kia Sales Malaysia boleh mengubah atau mengemas kini notis PDP ini tanpa notis awal dan sebarang pindaan akan dimaklumkan melalui laman web rasmi kami. Anda dinasihatkan untuk melawat laman web tersebut dari semasa ke semasa.

Kami memberi jaminan bahawa kami mengambil langkah yang wajar dalam mengurus data peribadi anda. Jika anda tidak bersetuju dengan terma di atas, sila hubungi kami.

Sekiranya terdapat percanggahan antara versi Bahasa Inggeris dan Bahasa Melayu, versi Bahasa Inggeris akan diguna pakai.