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Warranty & Recalls

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Kia Warranty
Our commitment to quality for customers

The 5-year / 150,000 km warranty programme is for those who choose Kia. It is a promise of Kia and an expression of confidence.

With our 150,000 km and/or 5-year warranty coverage (whichever comes first), inclusive of powertrain and bumper-to-bumper warranty coverage, it provides total peace of mind and worry-free service for our customers. This warranty coverage is one of the finest available in the country.
  • Engine Battery: 1-year
  • Rotor Disc: 10,000 km
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Paint Warranty

3-year / 150,000 km

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Audio Warranty

3-year / 100,000 km

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Shock Absorber Warranty

60,000 km

Benefits to Customer

Lower Maintenance Costs

With the industry's longest, best-in-class warranty, you can save on unexpected repair costs while driving your vehicle.

Transferrable Warranty

Kia warranty can be transferred to a new owner when you sell your Kia, which can increase its reliability and resale value. Additionally, in other countries, you can still receive service during the original warranty period.
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FAQ
  • You may take your Kia to any Autorised Kia Dealer for warranty and service. For a full listing of Autorised Kia Dealers, visit our Kia Dealers section on our website - www.kia.com/bn/ - or call Kia Customer Service on 673-239-2400.
    • Costs associated with scheduled maintenance as detailed in the Owner's Manual.

    • Damages due to factors beyond the manufacturer's control:

      1.   

        Misuse of the Kia vehicle, such as driving over curbs, overloading, racing etc.

      2.   

        Accidents, such as collision, fire, theft, etc.

      3.   

        Alteration, modification, tampering etc.

      4.   

        Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap, etc.), salt, road hazards, hail, wind storm, lightning, and acts of God.

      5.   

        Cosmetic conditions or surface corrosion from stone chips or scratches in the paint.

    • Any damage due to lack of maintenance, or the use of the wrong fuel, oil or lubricants, such as:

      1.   

        Lack of proper maintenance as described in your Owner's Manual.

      2.   

        Improper maintenance or the use of other than the specified oil or lubricants as recommended in your Owner’s Manual.

      3.   

        Use of other than the specified fuel, improper fuel quality or fuel contamination.

    • Normal deterioration

      1.   

        Normal wear, tear or deterioration such as discoloration, fading, deformation, etc.

      2.   

        Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of a Kia Vehicle.

    • Any damage caused when a non-genuine Kia part or accessory has been used.

    • Any defects caused by repairs or replacement by other than an Autorised Kia Dealer.

    • Any damage considered to be part of normal maintenance, such as cleaning and polishing.

    • Replenishment or replacement of oil, fluids, coolant, wiper blades, fan belts, filters, brake and clutch linings, spark plugs, light globes, gaskets and so on, as a result of normal wear and tear.

    • Maintenance services described as 'Scheduled Maintenance Service', 'Owner Maintenance Service' or 'Appearance Care' in your Owner's Manual.

    • Adjustments, such as brake and clutch adjustment, adjustment of head lamps, wheel alignment, wheel balancing, engine adjustment, etc.

    • Any economic loss. This includes, without limitation, payment for loss of use of the Kia Vehicle, lodging, car rentals, travel costs, loss of pay and other expenses or damages.

    • Vehicles with altered odometer reading. Any repair of a Kia vehicle on which the odometer has been altered or on which the actual distance travelled cannot be readily determined may have warranty declined.

  • Kia parts and accessories installed at the time of a retail sale of a new motor vehicle are covered by the Kia New Vehicle Warranty applicable to your vehicle, depending on the vehicle’s use. If accessories are installed by an Authorised Kia Dealer after the retail sale, they will be covered for the remainder of the Kia New Vehicle Warranty period or for 1 year, whichever is the greater. In the case where a replacement part is installed under the Kia New Vehicle Warranty during the vehicle’s warranty period, the part is covered for the remainder of the Kia New Vehicle Warranty period only. Kia replacement parts and accessories that are not installed by an Authorised Kia Dealer are covered by Parts and Accessory Warranty for 1 year or 20,000 km’s, whichever occurs first.
  • The Kia New Vehicle Warranty will continue to apply to vehicles that may have been modified. However, Kia does not warrant the workmanship of, nor any part, component, assembly, equipment or accessory that has not been supplied by and approved by Kia for the specified purpose. Should any defect be caused by or be attributable to any modification not carried out at the direction of Authorised Kia Dealer, the Kia New Vehicle Warranty will not cover any part, component, assembly, equipment or accessory used in the modification, nor any part, component, assembly, equipment or accessory that has been damaged due to a failure which is attributable to the modification.
  • Kia does not manufacture LPG compatible engines for vehicles imported to Brunei. Therefore, Kia advises that LPG should not be used in its range of petrol vehicles. The use of LPG in an engine not specifically designed for use with this type of fuel may lead to excessive wear, drivability concerns and engine management issues.

    If a LPG system is fitted to a Kia engine/vehicle, the Kia New Vehicle Warranty does not apply to the LPG system nor to any conditions/defects that are attributable to the LPG system installation or to operation of the engine using LPG. Refer to the previous question - ‘Will my warranty be affected if I have the vehicle modified?’

  • The tyre manufacturer covers the original tyres fitted to the vehicle. Should you have any concerns regarding the tyres on your vehicle, contact your Autorised Kia Service Dealer for assistance.
    * The coverage only that caused or due to tyre manufacturing defect which is limit to 500 km only. Any defect that caused by external factor such as penetration of shape object, side wall of the tyre rubbing with hard object, all these conditions will not cover under warranty.
  • The battery on Kia vehicles is covered for 1 year (unlimited kilometres) from the warranty start date.
  • Parts and labour used in carrying out repairs covered by the Kia New Vehicle Warranty and conducted at an Authorised Kia are covered under Kia New Vehicle Warranty.
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