Warranty & Recalls

Visit any Authorised Kia Dealer for warranty and service. For a full listing of Authorised Kia Dealers, visit our Kia Dealers section on our website - www.kia.com/mu - or call Kia Customer Service on 202-8800.

• Costs associated with scheduled maintenance as detailed in the Owner's Manual.

• Damages due to factors beyond the manufacturer's control:

  1. •

     Misuse of the Kia vehicle, such as driving over curbs, overloading, racing, etc.

  2. •

     Accidents, such as collision, fire, theft, etc.

  3. •

     Alteration, modification, tampering, etc.

  4. •

     Damage or surface corrosion from environmental factors such as acid rain, airborne fallout (chemicals, tree sap, etc.), salt, road hazards, hail, windstorm, lightning, and acts of God.

  5. •

     Cosmetic conditions or surface corrosion from stone chips or scratches in the paint.

• Any damage due to a lack of maintenance or the use of the wrong fuel, oil, or lubricants, such as:

  1. •

     Lack of proper maintenance as described in your Owner's Manual.

  2. •

     Improper maintenance or the use of other than the specified oil or lubricants as recommended in your Owner’s Manual.

  3. •

     Use of other than the specified fuel, improper fuel quality or fuel contamination.

• Normal deterioration

  1. •

     Normal wear, tear or deterioration such as discoloration, fading, deformation, etc.

  2. •

     Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of a Kia Vehicle.

• Any damage caused when a non-genuine Kia part or accessory has been used.

• Any defects caused by repairs or replacement by other than an Authorised Kia Dealer.

• Any damage considered to be part of normal maintenance, such as cleaning and polishing.

• Replenishment or replacement of oil, fluids, coolant, wiper blades, fan belts, filters, brake and clutch linings, spark plugs, light globes, gaskets and so on, as a result of normal wear and tear.

• Maintenance services described as 'Scheduled Maintenance Service', 'Owner Maintenance Service' or 'Appearance Care' in your Owner's Manual.

• Adjustments, such as brake and clutch adjustment, adjustment of head lamps, wheel alignment, wheel balancing, engine adjustment, etc.

• Any economic loss. This includes, without limitation, payment for the loss of use of the Kia Vehicle, lodging, car rentals, travel costs, loss of pay, and other expenses or damages.

• Vehicles with altered odometer reading. Any repair of a Kia vehicle, for which the odometer has been altered or the actual distance travelled cannot be readily determined, may result in warranty declination.

Kia parts and accessories installed at the time of a retail sale of a new motor vehicle are covered by the Kia New Vehicle Warranty, applicable to your vehicle based on its use. If Accessories are installed by an Authorised Kia Dealer after the retail sale, they will be covered for the remainder of the Kia New Vehicle Warranty period or for 1 year, whichever is the greater. In the case where a replacement part is installed under the Kia New Vehicle Warranty during the vehicle’s warranty period, the part is covered for the remaining duration of the Kia New Vehicle Warranty only. Kia replacement parts and accessories that are not installed by an Authorised Kia Dealer are covered by the Parts and Accessory Warranty for 1 year or 20,000 km, whichever occurs first.

While the Kia New Vehicle Warranty will continue to apply to vehicles that have undergone modifications, it is important to note that Kia does not warrant the workmanship, nor any part, component, assembly, equipment, or accessory that has not been supplied by and approved by Kia for the specified purpose. In the event of any defect attributable to modifications not carried out under the direction of Kia Mauritius, the Kia New Vehicle Warranty will not cover any part, component, assembly, equipment, or accessory used in the modification. Additionally, it will not cover any part, component, assembly, equipment, or accessory that has been damaged due to a failure attributable to the modification.

In the event that a component covered by the Kia New Vehicle Warranty fails due to poor workmanship or materials, resulting in the vehicle becoming immobile or undriveable, the cost of towing to the nearest Authorised Kia Dealer is generally covered under warranty. It is recommended to contact your nearest Authorised Kia Dealer or call Kia Customer Service at 202-8800 for guidance on warranty coverage prior to arranging towing. For vehicles eligible for Kia Roadside Assistance, please call 202-8800 for assistance.

Kia does not manufacture LPG-compatible engines for vehicles imported to Mauritius. Therefore, Kia strongly advises against using LPG in its range of petrol vehicles. The use of LPG in an engine not specifically designed for this type of fuel may result in excessive wear, drivability concerns, and engine management issues.

If an LPG system is fitted to a Kia engine/vehicle, it is important to note that the Kia New Vehicle Warranty does not apply to the LPG system. Furthermore, any conditions or defects attributable to the LPG system installation or the operation of the engine using LPG are not covered by the warranty. Please refer to the previous question - “Will my warranty be affected if I have the vehicle modified?”.

The original tyres fitted to the vehicle are covered by the tyre manufacturer. If you have any concerns regarding the tyres on your vehicle, please contact your Authorised Kia Service Dealer for assistance.

If you experience tyre damage while driving, prompt action is crucial to prevent accidents. First, pull over safely, turn on hazard lights, and engage the parking brake. Next, use the tyre mobility kit to temporarily fix the puncture. Then, proceed to the nearest tyre shop or Kia dealer, maintaining a maximum speed of 80 km/h. If your vehicle is immobilised, contact Kia Roadside Assistance for prompt support.

The battery on Kia Vehicles is covered for 2 years (unlimited kilometres) from the warranty start date.

The majority of warranty repairs are cost-free. However, there are certain conditions and exceptions that may apply. For further details, please refer to the terms and conditions of your Kia Warranty.

In the unlikely event that your vehicle experiences a breakdown due to a defect covered by the Kia New Vehicle Warranty, and the vehicle cannot be driven or is deemed unsafe to drive, you should contact the nearest Authorised Kia Dealer to arrange for transportation for your vehicle.

If your vehicle is eligible for Kia Roadside Assistance, please call 202-8800 for assistance.