Kia Care Service Plans - Terms and Conditions | Kia UK
Kia Care service plans are administered on behalf of Kia (UK) Ltd by EMaC Ltd.
Kia Care service plans covering the first scheduled service must be purchased within 11 calendar months from the date of first registration of the vehicle (5 months for petrol Stinger models). All Kia Care service plans must be bought at least one month before the first scheduled visit covered by the plan, to allow time for administration. Kia Care service plans cover specified scheduled services in line with Manufacturers time/mileage recommendations but do not include additional maintenance or repair for wear & tear items such as tyres, brake pads, bulbs, drive belts and fluid top up’s between services, etc. Kia Care service plans cover the cost of the parts, lubricants and labour involved in the scheduled services for specific months or miles, whichever milestone is reached sooner. Kia Care service plans are developed for customers covering a maximum annual mileage matching the standard service interval, e.g., up to 11,000 miles where the scheduled interval is 10,000 miles per annum plus 1,000 miles grace period.
If the Kia Care service plan has been purchased using a direct debit payment plan then the plan must be fully paid for before the first service is claimed.
Should you purchase a service plan and exceed the annual mileage or present the car late for the service, certain additional service components on your car may need replacing - for which your dealer will charge you separately. This includes any additional parts, labour and oils required due to exceeding the mileage or time interval. Kia Care service plans are only applicable to parts and lubricants supplied and labour charges in the UK, although Kia Care may be purchased in respect of vehicles purchased in other parts of the EEC. Servicing conducted under Kia Care service plans must be carried out in line with the manufacturer’s time and mileage recommendations. Service due dates are taken form the First Date of Registration of the vehicle. You can arrange for servicing under a Kia Care service plan to be carried out by any Kia Dealer or Authorised Repairer within the UK. Kia Care service plans do not cover items that require replacement or repair due to excess wear and tear, misuse or a lack of maintenance as described in the owners handbook. Any form of tuning or modification to your vehicle will invalidate Kia Care service plan, without the need for evidence that the tuning or modification has adversely affected your vehicle.
Replacement pollen filters
Replacement pollen filters are included in Kia Care service plans. Replacement pollen filters are included in the services at 24, 48 and 72 months or equivalent mileages. These are included in addition to the manufacturer’s scheduled service requirement.
Value Added Tax (VAT) at a rate of 20% is included in the purchase price.
Cancellations & Transfers
Should you wish to cancel your Kia Care service plan, you have the right to do so within 14 days of purchase, providing you have not made use of it. Kia Care service plans cannot be cancelled/refunded after 14 days from purchase. Kia Care service plans are assigned to the vehicle and not the owner. Therefore the Kia Care service plan is transferable to subsequent owners but cannot be transferred to another vehicle.
High Mileage Users
Kia Care service plan ‘high mileage’ options are also available for some models where the service interval allows. Higher mileage users are defined as an annual mileage of between 11,001 to 20,000 miles. Kia Care service plans for higher mileage users cover the first 3 services only.
MOT Test Fee
Customers can purchase MOT tests for £35 per MOT test, for use at participating dealers. These are intended to be applied at the service visits annually from 36 months (3 rd service) onwards. The MOT test fee is for the Government MOT test and excludes the cost of any required repairs. MOT fee is zero rated for VAT. MOT offer excludes Northern Ireland, Channel Islands and the Isle of Man. Valid at participating dealers only.