Kia Care Service Plans - Terms and Conditions | Kia UK
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Kia Care Service Plans - Terms and Conditions | Kia UK

Kia Care service plans are administered on behalf of Kia (UK) Ltd by EMaC Ltd.

Kia Care service plans covering the first scheduled service must be purchased within 11 calendar months from the date of first registration of the vehicle (5 months for petrol Stinger models). All Kia Care service plans must be bought at least one month before the first scheduled visit covered by the plan, to allow time for administration. Kia Care service plans cover specified scheduled services in line with Manufacturers time/mileage recommendations but do not include additional maintenance or repair for wear & tear items such as tyres, brake pads, bulbs, drive belts and fluid top up’s between services, etc. Kia Care service plans cover the cost of the parts, lubricants and labour involved in the scheduled services for specific months or miles, whichever milestone is reached sooner. Kia Care service plans are developed for customers covering a maximum annual mileage matching the standard service interval, e.g., up to 11,000 miles where the scheduled interval is 10,000 miles per annum plus 1,000 miles grace period.

If the Kia Care service plan has been purchased using a direct debit payment plan then the plan must be fully paid for before the first service is claimed.

Should you purchase a service plan and exceed the annual mileage or present the car late for the service, certain additional service components on your car may need replacing - for which your dealer will charge you separately. This includes any additional parts, labour and oils required due to exceeding the mileage or time interval. Kia Care service plans are only applicable to parts and lubricants supplied and labour charges in the UK, although Kia Care may be purchased in respect of vehicles purchased in other parts of the EEC. Servicing conducted under Kia Care service plans must be carried out in line with the manufacturer’s time and mileage recommendations. Service due dates are taken form the First Date of Registration of the vehicle. You can arrange for servicing under a Kia Care service plan to be carried out by any Kia Dealer or Authorised Repairer within the UK. Kia Care service plans do not cover items that require replacement or repair due to excess wear and tear, misuse or a lack of maintenance as described in the owners handbook. Any form of tuning or modification to your vehicle will invalidate Kia Care service plan, without the need for evidence that the tuning or modification has adversely affected your vehicle.

Replacement pollen filters

Replacement pollen filters are included in Kia Care service plans. Replacement pollen filters are included in the services at 24, 48 and 72 months or equivalent mileages. These are included in addition to the manufacturer’s scheduled service requirement.

Value Added Tax (VAT) at a rate of 20% is included in the purchase price.

Cancellations & Transfers

Should you wish to cancel your Kia Care service plan, you have the right to do so within 14 days of purchase, providing you have not made use of it. Kia Care service plans cannot be cancelled/refunded after 14 days from purchase. Kia Care service plans are assigned to the vehicle and not the owner. Therefore the Kia Care service plan is transferable to subsequent owners but cannot be transferred to another vehicle.

High Mileage Users

Kia Care service plan ‘high mileage’ options are also available for some models where the service interval allows. Higher mileage users are defined as an annual mileage of between 11,001 to 20,000 miles. Kia Care service plans for higher mileage users cover the first 3 services only.

MOT Test Fee

Customers can purchase MOT tests for £35 per MOT test, for use at participating dealers. These are intended to be applied at the service visits annually from 36 months (3 rd service) onwards. The MOT test fee is for the Government MOT test and excludes the cost of any required repairs. MOT fee is zero rated for VAT. MOT offer excludes Northern Ireland, Channel Islands and the Isle of Man. Valid at participating dealers only.

May 2023 Promotion

• This offer is only available in conjunction with a Kia Care or e-care Service Plan purchased online between 2nd to 31st May.
• Cinema ticket redemption codes will be sent to you via email between 15th and 30th June 2023.
• Offer excludes Northern Ireland, Channel Islands and Isle of Man.
• This offer can only be redeemed by the eligible customer this gift was issued to and cannot be transferred, gifted or sold.

The vouchers we provide to you are subject to the following terms and conditions.

• This voucher may be exchanged for one adult ticket to any standard 2D performance at select cinemas within the UK.
• This voucher may only be used once as advised. Paper vouchers must be redeemed by presenting it in person at the box office (not valid for redemption online or via telephone).
• Admission is subject to availability; this voucher does not give the bearer priority over other guests. Normal age restrictions apply – ID may be required.
• This voucher applies to standard seats and 2D screenings only. It may be possible to upgrade your voucher (e.g. for 3D), this will need to be arranged with the individual cinema and additional uplift charges may be payable. Not valid for any alternative content or special screenings.
• This voucher must be redeemed by 31/12/2023, after this date your voucher will become invalid and will not be refunded or replaced.
• This voucher will not be accepted if it’s illegible, defaced, or damaged. Photocopies of paper vouchers will also not be accepted.
• Cannot be used in conjunction with any other offer.
• No cash alternative available, voucher is not transferable and cannot be re-sold.

 Kia have partnered with independent cinemas in the UK. The promotion is being administered by Kia’s agent SPARK Marketing Services Limited, The Old Sawmills, Filleigh, Devon, EX32 0RN. Any correspondence regarding the promotion should be directed through the ‘Contact Us’ area of [].
 The cinema tickets are delivered in the form of claim codes which you may be given which can be used to claim a cinema ticket code or voucher when input at [].
 How Kia give away these cinema tickets and to whom is entirely at Kia’s discretion. Kia make no guarantees that any person shall receive a cinema ticket for performing any act or participating in any test drive or event.
 You are under no obligation to accept the cinema tickets if they are offered to you, acceptance of cinema tickets commits you to acceptance of these conditions and those displayed at [] which govern how the cinema tickets may be used.
 In using your claim code to claim the cinema tickets at [] you will be guided through a process where you are asked to confirm the area in which you wish to go to the cinema (by inputting a postcode or town). The list of cinemas subsequently displayed is the complete list of participating cinemas closest to that area. Cinemas not listed at [] are not participating in the promotion.
 You will be asked to select your preferred cinema. Once selected and confirmed it is not possible to change your chosen cinema.
 Depending upon the cinema chosen you will be sent your cinema tickets either in the form of an e-code (via email to the e-mail address you provide) or a physical voucher or gift card sent to you in the post. Kia have no liability for vouchers lost in the postal system, please allow up to 7 days for delivery of postal vouchers except where industrial action is taking place which may cause further delays.
 The conditions attached to individual cinemas shall be provided with the voucher or code for that cinema as they differ from cinema to cinema.
 Kia have no liability other than the supply of the cinema ticket(s). Travel to and from the cinema and any other incidental costs are your own responsibility. Once you use your ecode or voucher to book a cinema ticket, the agreement is between you and the cinema and any issues experienced in the cinema should be taken up with the cinema directly.
 You may view the privacy policy (governing how we use your data) and FAQ’s at []
 Claim codes may be used to claim cinema tickets until 31st December 2023 after which codes become invalid. Cinema tickets shall also become invalid on this date. Kia reserves the right to extend this period if they see fit.
 Cinema ticket conditions vary by cinema but all feature key conditions including;
o The ecode / voucher is valid for one entry only subject to normal film classification restrictions. Entry is for a standard screening of a standard 2D movie in a standard seat. Cinemas may offer upgrades to other formats at their discretion.
o Ecodes / vouchers may or may not be used to book online via the cinemas website, please check the specific conditions on delivery.
o Admission is subject to seat availability, the voucher gives no preferential treatment over other customers.
o No cash alternatives are available and the vouchers may not be used in conjunction with any other offer.
o Once used if you cancel your booking or cannot attend you will not be entitled to any refund or replacement of the voucher.
 The promoter is Kia UK Limited of Walton Green, Walton on Thames, Surrey, KT12 1FJ. The promotion is being administered by Kia’s agent SPARK Marketing Services Limited, The Old Sawmills, Filleigh, Devon, EX32 0RN. Any correspondence regarding the promotion should be directed through the ‘Contact Us’ area of [].