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Coronavirus (Covid-19) Updates | Open for Collection & Aftersales | KIA

Search, Connect, Collect. Always Available.

Covid-19 Update

Last updated: 04 November 2020

Kia dealerships across the UK are following the latest Government guidance to ensure the safety of our customers and staff at all times. We want to reassure you that we are always available via telephone, online chat service and email to help you with any new or used car enquiry.

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For all of your KIA needs,
we are here to help you.

Whether you are searching for a new or approved used KIA, looking to book a service appointment, or simply in need of some guidance on our latest products and services, our team are still on hand to assist you and we have a range of contact-free options to make this as safe and convenient as possible.

In line with government guidance, we have implemented significant changes to our processes in order to deliver the same great service to you, whilst ensuring your safety remains our priority. These range from assisting you remotely with new and used vehicles sales, contactless home delivery or click & collect options, and providing servicing and other maintenance in a safe manner.

Our Service departments remain fully operational with COVID-secure measures in place to ensure the safety of both our customers and employees. These include:

• All employees and customers to wear a mask
• 2-metre social distancing measures
• COVID-19 safety signage to direct you safely through all customer areas
• Designated and timed appointments, as well as collection periods to minimise queues and maintain social distancing
• Increased levels of cleaning and sanitising products for your use
• Using Personal Protective Equipment to help keep you safe
• Extra cleaning for your vehicle, to ensure that all touch points within have been cleaned
• Perspex screens on all service and reception desks for your safety
• Self-service check-in desks allowing you contact-free drop-off & collection

We have also made it even easier to arrange your next appointment with our convenient online service booking system. Accessible 24 hours a day, 7 days a week, simply enter your details online, choose the type of service required and find a date and time that fits in with your schedule.

If you are interested in a New or Approved Used KIA there are a number of ways we can support you. You can take advantage of:

• Virtual Appointment
We have a dedicated virtual sales team ready to handle your new enquiries. Discover our new model range online, explore your chosen vehicle with a video demonstration or chat with our sales specialists on the phone. You can book a convenient virtual appointment with our friendly and knowledgeable new car experts from the comfort of your home here.

• Online Click & Collect Service
Our online service allows you to select your vehicle, value your part exchange and apply for finance, all from your laptop, tablet or mobile device. Browse, buy and collect your next car with convenience and confidence, knowing we’ve got everything covered. Search our Approved Used vehicles and reserve online today.

• Contactless Home Delivery
Choose a new or approved used KIA and you can benefit from having it safely delivered to your door. Your handover will be conducted with COVID-19 secure measures, including full sanitisation and with social distancing measures in place. You can also request a virtual vehicle handover from our sales team, to talk you through the technical features of your new vehicle.

The health and safety of all of our customers and employees remains our number one priority and we will continue to support you with your requirements in whichever way we can. For everything KIA, contact us today. We are here to help.


If you'd like to book in for a service our dealerships are open for business and following COVID secure Government guidelines.

We advise that you contact your local Kia dealership to check hours of operation prior to your visit.

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Connect with us to arrange an appointment for sales or service, please call, email, book a service online or use our new online chat service.

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Do you have a question? Take a look at our dedicated FAQs, which we'll keep up-to-date with new information.