Roadside Assistance

Exchange particulars with the other parties involved:

• Name
• Driving license number
• Contact number
• Insurance company
• Vehicle registration number

• Take photographs/videos of the accident scene & surrounding area including damages to all other vehicle(s) with number plate.
• Record the accident date, time, exact location and weather condition.

Call your insurer’s hotline for a tow truck or advice. If we are your insurer’s authorised workshop, or if you are claiming against the other party, call our 24/7 Roadside Assistance at 6475 9500.

The benefits of reporting

Report the accident within 24 hours or by the next working day. By reporting within the stipulated time, not only will you enjoy hassle-free and quality, certified repair services as provided under the Motor Claims Framework, you will also avoid potentially higher costs from exaggerated claims. Remember! All accidents must be reported to your insurer, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.

Should you fail to report the accident

You may find yourself in a position of having your claims prejudiced or declined later by insurers. Failure to comply with the policy condition will be seen as being "in breach" of the policy terms and conditions, i.e. there will be no liability on the part of the insurer. Any non-compliance of this policy condition will result in a loss of your No Claims Discount upon renewal of your policy.

Documents to bring for insurance claim

• Company stamp (for company registered vehicle)
• Identity card
• Insurance certificate/ cover note
• Police report (if applicable)
• Sales agreement
• Valid driving licence