Front side of Sportage driving on a road with high walls

Kia Roadside Assistance

Count on Kia for reliable support whenever you need it

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Call Roadside Assistance

Kia Roadside Assistance is available 24/7, 365 days a year, offering on-site support for sudden accidents or breakdowns.
Contact us anytime, anywhere, and our expert team will promptly assist you.

For 24/7 Roadside Assistance

+230-202-8800 (office hours) 59-41-53-20 (after office hours)

Service Coverage

Technician handling a Kia K5 tire during maintenance

Flat Tyre Repairing

Replacing a flat tyre with the spare tyre in your Kia or arranging for tyre puncture repair assistance from a nearby repairer.

Charging cable plugged into a Kia EV3 GT-Line

Fuel & Charging Support

Emergency refueling service if your vehicle is unable to operate due to low fuel. For electric vehicles, portable emergency charging support is available.

Towing

Accident or breakdown towing to the nearest Kia Dealer (within 45 minutes in most areas). Electric vehicles will be towed to an EV Workshop.

Jump Start

Jump start your Kia if its battery is dead or discharged.

Kia smart key placed on the center console

Locked Key Retrieval

Retrieval of locked keys in your Kia or assistance if you've lost or broken your key. If your key is outside the city limits, we'll tow your Kia to the nearest Kia Authorized Dealership.

Taxi Arrangement

Taxi arrangement take you up to 100km from your breakdown location in the case of a breakdown or accident. For EVs, extended support is available—up to 300 km.

Kia Connect SOS Emergency Assistance

In case of an emergency while driving, press the SOS button located above the rearview mirror. This connects you to the Kia Connect Emergency Response Center, which can quickly coordinate with emergency services, insurance providers, and other support channels based on your specific situation.

Overhead console of Kia EV9 with SOS emergency button

Emergency Towing

Free towing service is available for up to 10 km when your vehicle is immobilized due to a breakdown or accident.

Emergency Refueling

If you run out of fuel, Kia provides up to 3 liters of gasoline or diesel at no cost.

Battery Jump-Start Service

If your battery is discharged, Kia offers free jump-start assistance. If battery replacement is required, additional charges may apply.

Door Unlock Service

Kia will provide free unlocking assistance if your keys are locked inside.

Flat Tire Support

In the event of a flat tire, Kia will assist with free replacement using the spare tire stored in your vehicle.

More Support is Available