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MyKia Online Portal Privacy Policy

 

1. Introduction

This Privacy Policy provides you with all the necessary information regarding the processing of your personal data when using the MyKia Online Portal, a personalized customer platform of the authorized Kia distribution and repairer network in Kia Ireland that serves as a digital home of the Kia customers and as a central platform for information, communication and interaction of Kia customers with the authorized Kia distribution and repairer network in Ireland.

Access to the contents of the MyKia Online Portal and its use, including the services and functions of the MyKia Online Portal, are subject to this Privacy Policy and the Terms and Conditions as well as all other applicable legal provisions, regulations and rules.

By “accepting” this Privacy Policy and the Terms and Conditions when registering for the MyKia Online Portal, you confirm that you have taken notice of this Privacy Policy and agree to the processing of your data as described below, regardless of whether or not you have read it. If you do not accept this Privacy Policy and the Terms and Conditions, you may not use the MyKia Online Portal. You have to be at least 18 years of age or of the legal age in your jurisdiction in order to be able to accept this Privacy Policy and the Terms and Conditions and in order to be able to fulfil the obligations laid down in this Privacy Policy and the in Terms and Conditions.

If you desire so, you may quit using the MyKia Online Portal at any time without any consequences.

2. Controller and contact details of the data protection officer

The MyKia Online Portal is made available by Kia Ireland, Unit A8  Calmount Park, Calmount Road, Dublin 12. Further information and contact data of Kia Ireland, Unit A8  Calmount Park, Calmount Road, Dublin 12 can be found in the Imprint of the MyKia Online Portal. The data protection officer of Kia Ireland is available under mykia@kiaireland.

 

3. Description of services, categories of personal data, purposes and legal basis of data processing, categories of recipients of personal data and transfer of  personal data to third countries

3.1 Overview

The MyKia Online Portal offers you online opportunities of information, communication, and interaction with the authorized Kia distribution and repairer network in Ireland regarding Kia and your Kia vehicle(s) as well as the opportunity to purchase Kia-branded products from a brand e-shop that is provided by VERTICAS Gesellschaft für verkaufsfördernde Produkte & Produktion mbH, Schöne Aussicht 59, 65193 Wiesbaden, Germany

In connection with this, the following data regarding you and your Kia vehicle(s) – your personal data – may be collected, processed and/or utilized: your preferred Kia Partner, user ID, salutation, title, first and given name, company name (if applicable), address, date of birth, vehicle identification number(s), date(s) of first registration of your Kia vehicle(s), telephone number, e-mail address, status and date of a possible consent to contact you for marketing and research purposes, the number of people living in your household, your marital status, interests and hobbies, name(s) you may have given your Kia vehicle(s), total and/or yearly mileage, date of the last service appointment and mileage, as well as the date of the next service appointment.

Your personal data will be processed on the basis of Art. 6 I 1 b) of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation = GDPR) for the provision of the MyKia Online Portal, the provision of the opportunities of information, communication, and interaction with the authorized Kia distribution and repairer network in Ireland, and for the provision of additional offers and services that you may request, e.g. for scheduling a service appointment with your authorized Kia repairer or for purchasing Kia-branded product from the brand e-shop, in order to fulfil the user contract entered into between you and Kia Ireland by accepting the Terms and Conditions and this Privacy Policy. The data processing within the scope of Google Analytics is based on Section 15 III of the Telemedia Act [Directive 2002/58/EC regarding analytics until replaced by ePrivacy Rgulation, most probably Art. 8 I d)].

The MyKia Online Portal is hosted by Redhotminute B.V., Graaf Reinaldweg 22-26, NL-4176 LX Tuil. Therefore, your personal data will be processed on behalf of Kia Ireland by Redhotminute B.V. and its sub-processors according to Art. 28 GDPR.

As some functions of the MyKia Online Portal require an exchange of your personal data and the data regarding your Kia vehicle(s) between the MyKia Online Portal and your preferred Kia Partner, e.g. your selected Kia dealer or repairer, and with the provider of the brand e-shop, your personal data may be transferred to these entities or persons.

In addition, your personal data may also be transferred to entities in third countries for, if you desire to use certain functions of the MyKia Online Portal and for analytics purposes (see part 3.2 for details). These entities are:

  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;
  • YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

The transfer of your personal data to Google Inc. and Youtube LLC will be safeguarded by the EU-US Privacy Shield Framework. The EU-US Privacy Shield Framework can be accessed here. [http://eur-lex.europa.eu/eli/dec_impl/2016/1250/oj]

Proof of participation in the Framework can be accessed here. [https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active]

3.2 Details

The processing of your personal data and the functions of the MyKia Online Portal are explained in detail below:

3.2.1 Registration, data exchange with your Kia Partner

Your access to the MyKia Online Portal requires your prior registration as a Kia customer and user. In order to make the registration process as convenient as possible for you and to ensure the correctness of your data, the following data regarding you and your Kia vehicle(s) will be retrieved from our customer database (if available) and displayed in the registration form: your preferred Kia Partner, user ID, salutation, title, first and given name, company name (if applicable), address, date of birth, vehicle identification number(s), date(s) of first registration of your Kia vehicle(s), telephone number, e-mail address, as well as status and date of a possible consent to contact you for marketing and research purposes. You may complete, edit or delete that data and add or delete your Kia vehicle(s) at any time during the registration process or later under the "Profile" tab of the MyKia Online Portal.

When adding your Kia vehicle(s), the configuration of your Kia vehicle(s) will be retrieved from our vehicle database based on the vehicle identification number.

Your abovementioned data as well as optional information you may provide, e.g. the number of people living in your household, your marital status, interests and hobbies, name(s) you may have given your Kia vehicle(s), total and/or yearly mileage, date of the last service appointment and mileage as well as the date of the next service appointment will be stored in the MyKia Online Portal.

Your data and optional information as well as all changes, corrections, or additions of your data or of the optional information you may have provided, will also be made available to your preferred Kia Partner via the MyKia Online Portal in order to ensure that he also possesses your correct and complete data. Your preferred Kia Partner will process and use that data in accordance with applicable data protection law for the purpose of entering into or performing a contract with you and for your further support and information.

In order to complete your registration and to activate your account, you have to follow an activation link which you will receive in a confirmation e-mail sent to the e-mail address you provided. An activation confirmation as well as further system messages will also be sent to your e-mail address.

 

3.2.2 Change of your preferred Kia Partner

You may change your preferred Kia Partner at any time during the registration process or later under the "Your Kia Dealer" tab of the MyKia Online Portal. You may search for a certain location or for Kia Partners close to you. In order to utilize your geographic location to search your area or to show you directions, the geographic location of your device is collected and transferred to the MyKia Online Portal as well as to Google Maps, an online maps service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). This requires a connection to the servers of Google that, like any other internet connection, requires your IP address to be transferred to Google. Google is responsible for the processing of your data by Google Maps for which the the privacy policy and the terms and conditions of Google apply.  

As soon as you have selected your new preferred Kia Partner, your contact permissions chosen in your profile which you may change at any time apply for your new preferred Kia Partner but do no longer apply for your former preferred Kia Partner. Your data stored in the MyKia Online Portal will be made available to your new preferred Kia Partner in order to ensure that he possesses your correct and complete data. Your new preferred Kia Partner will process and use that data in accordance with applicable data protection law for the purpose of entering into or performing a contract with you and for your further support and information. At the same time, your former preferred Kia Partner will no longer be able to access your data stored in the MyKia Online Portal. If you desire so, you may change or undo this at any time.

 

3.2.3 Log In

Prior to every use of the MyKia Online Portal (session), you have to log into the portal with your e-mail address and your password. Alternatively, you can also log into the MyKia Online Portal by using Facebook Connect, if available in your market. You will be routed to Facebook where you can log in with your respective user data. For your authentication, the MyKia Online Portal will receive an authentication token from Facebook that contains the following information: your Facebook ID, gender, first and given name and your e-mail address. Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (Facebook), is responsible for the processing of your data by Facebook for which the privacy policy and the terms and conditions of Facebook apply.

 

3.2.4 Cookies

The MyKia Online Portal uses cookies that are technically necessary for logging into and using the portal and for performing the contents and services you request. Cookies are small text files which are stored on your device when you use websites and applications. You may determine how those cookies are used by websites by choosing the according data protection/privacy settings in your browser (see the help function of your browser for further information). If you have fully disabled the use of cookies, you will not be able to log into the MyKia Online Portal.

 

3.2.5 Google Analytics

The MyKia Online Portal uses Google Analytics, a web analysis service by Google Inc. (Google). Google Analytics uses so called cookies. Cookies are text files which are stored on your device and which allow an analysis of how you use the MyKia Online Portal. The information generated by the cookies regarding your use of the MyKia Online Portal are usually transferred to and stored on a server of Google in the U.S. Within member states of the European Union or of the EEA, your IP address will be shortened before such transfer by the activated IP anonymization. Only in exceptional cases your full IP address might be transferred to a server of Google in the U.S. and be shortened there.

Google will use this information on behalf of Kia Ireland in order to evaluate your use of the MyKia Online Portal, to file reports regarding the MyKia Online Portal activity, and to perform other services connected to the MyKia Online Portal and internet usage for Kia Ireland. The IP address transferred from your browser to Google in the scope of Google Analytics will not be connected with any other data held by Google.

You can prevent cookies from being set by choosing the according settings in your browser software. Please note that you will not be able to log into the MyKia Online Portal though, if you have fully disabled the use of cookies.

You can also prevent the collection and processing of data generated by the cookie regarding your use of the MyKia Online Portal (including your IP address) by Google by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout

Furthermore, you can also prevent the collection and processing of data generated by the cookie regarding your use of the MyKia Online Portal (including your IP address) by Google by following this link: https://tools.google.com/dlpage/gaoptout If you click on the link, an opt-out cookie will be stored on your device, which will prevent your data from being collected when you visit the MyKia Online Portal in the future.

Further information on how Google uses data when websites and apps of Google partners are being used can be found here: https://policies.google.com/privacy

3.2.6 Update Mileage

Under the "Overview" tab of the MyKia Online Portal, you may update the mileage of the vehicle(s) assigned to your MyKia Account. For this purpose, you may enter the respective mileage that will also be provided to your preferred Kia Partner. He will process and use your mileage data in accordance with applicable data protection law for the purpose of entering into or performing a contract with you and for your further support and information.

 

3.2.7 MyKia News, Offers & Promotions and Videos

Under the "Overview" and "News" tabs of the MyKia Online Portal, you may receive news, offers and promotions. The number of the respective news will be displayed and the reading or viewing will be registered by the MyKia Online Portal. When playing videos, an internet connection to the servers of the video platform www.youtube.com may be established. Like any other internet connection, this requires your IP address to be transferred to YouTube. YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (YouTube) is responsible for the processing of your data by YouTube for which the privacy policy and the terms and conditions of YouTube apply.

 

3.2.8 Manuals

You may download manuals and quick reference guides for your vehicle(s) from the MyKia Online Portal. When doing so, an internet connection with our media server inside the EU will established and your IP address as well the requested manual or guide will be transmitted to that server for the purpose of download.

 

3.2.9 Brochure Request

You may order electronic brochures on the MyKia Online Portal that we will send to your e-mail address. Orders for brochures contain your customer ID and the selected brochures.

 

3.2.10 Schedule a Service Appointment

Via the MyKia Online Portal, you may also schedule a service appointment with your preferred Kia Partner or request your preferred Kia Partner to contact you. Your request for an appointment or to be contacted will be transferred to your preferred Kia Partner; in addition, an e-mail-confirmation will be sent to your e-mail address. 

 

3.2.11 Brand e-shop

Within the MyKia Online Portal, you may have the opportunity to purchase Kia-branded product from a brand e-shop that is provided by VERTICAS Gesellschaft für verkaufsfördernde Produkte & Produktion mbH, Schöne Aussicht 59, 65193 Wiesbaden, Germany (VERTICAS) The brand e-shop is implemented by so-called iframes, an online technology used to insert content from the brand e-schop provider into the MyKia Online Portal. When you visit the brand e-shop within the MyKia Online Portal, an internet connection to the servers of VERTICAS is established. Like any other internet connection, this requires your IP address to be transferred to VERTICAS. VERTICAS  is an independent business entity and legal person and provides the brand e-shop solely in their own name, for their own account and at their own risk. With any purchase you may make from the brand e-shop, you enter into a legal relationship directly and solely between you and  subject to VERTICAS terms and conditions that are provided for within the brand e-shop and that you will have to accept when confirming any purchase. Your personal data required for placing and performing your order(s), will only be transferred to VERTICAS when you confirm your purchase. VERTICAS is responsible for the processing of your data within the scope of the brand e-shop for which the privacy policy and the terms and conditions of VERTICAS apply.

 

3.2.12 Location Information

  • Location information: Our applications collect real-time information about the location of your device, as permitted by you. We are using location to help you locate your vehicle and to find nearby dealers.
  • Mobile status: For mobile application users, the online or offline status of your application.

 

4. Period of storage of your personal data

Your personal data will be stored as long as you hold your MyKia account.

 

5. Your rights

You may exercise your rights to request access to (Art. 15 GDPR) and of rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), or restriction of processing (Art. 18 GDPR) of your personal data as well as your right to data portability (Art. 20 GDPR) data at any time by contacting

Kia Ireland  Unit A8 Calmount Park, Calmount Road, Dublin 12. +353(0)14601288. mykia@kiaireland.ie.

You may also complete, edit or delete your data and add or delete your Kia vehicle(s) to/from your MyKia Account under the "Profile" tab of the MyKia Online Portal. In addition, you may change or remove your preferred Kia Partner at any time under the "My Kia Partner" tab of the MyKia Online Portal.

Furthermore, you may terminate the user agreement and the processing of your personal data within the scope of MyKia at any time by deleting your MyKia account completely. You may do so by choosing the function "Delete Account" available under the "Profile" tab of the MyKia Online Portal.

At last, under Art. 77 GDPR you have the right to lodge a complaint with a supervisory authority. The authority competent for the supervision of Kia Ireland is: customer service, mykia@kiaireland.ie

Do you have any further questions?

The data protection officer of Kia Ireland , customer service can be contacted for all further questions regarding this Privacy Policy or data protection in general.

The Kia customer hotline is available at 00353(0)16497458 Monday – Friday 9.00am – 17.30pm.