We're here and ready to help.
It’s our promise.
We know that these are uncertain and challenging times, and your vehicle should be the least of your worries. That’s why Kia is here and committed to helping you in any way we can – from answering your questions to servicing your vehicle and everything in-between.
Stage 4 restrictions pertaining to logbook and scheduled servicing have been eased. Our dealers are now open for routine or scheduled services. However some are still operating under temporarily changed hours, so for further details please contact your local Kia Dealer to see how we can safely assist you during this time or contact our friendly customer service team.
While our Metropolitan showrooms are temporarily closed, you can still configure and order your new Kia online using our Online Ordering tool from the comfort of your home.
We are open
Days and hours of operation may be modified as local and state restrictions change, so we encourage you to contact your local Kia Dealer for more information.
Service & repairs
Our experts care
As always, should you require repairs or routine maintenance, know that the Kia Service experts are available to handle your vehicle service needs, in ways that prioritise your health and safety. Participating Kia Dealers are offering contactless servicing, while some also offer pick-up and delivery to allow you to get your car serviced without leaving your home.
Please get in touch with your Dealer directly for the latest information on their hours of operation and to find out how they can service your individual needs.
Australia's Best 7 Year Warranty
Because at Kia, our warranty is our promise.
• Kia Customer Care: 131KIA (131542)
Phone Hours: Mon-Fri 8:30am-6:00pm (EST)
• 24/7 Roadside Assistance: 131KIA (131542)
Frequently Asked Questions
Yes, at this time, most Kia Dealerships are still open, following recommended safety guidelines. However, due to the current situation, sales and service departments may have modified their hours of operation, so we encourage you to contact your local Kia Dealer for more information.
Kia Dealerships are taking all necessary precautions in accordance with public health authority’s guidelines including social distancing, sanitizing all touch points to ensure both your safety and the safety of their employees.
Yes, we are still offering the opportunity to test drive Kia vehicles. We are monitoring developments related to COVID-19 and working with our dealer network to ensure you receive safe, responsible customer service that aligns with the latest government recommendations. Book a test drive.
We want to get you in your new Kia as soon as is safely possible. Production and delivery delays are being evaluated and we are working diligently to minimize any potential delays. Please contact your local Dealer for more information.
Our Dealers remain open and are ready to support and assist you where it is possible. Kia understands that it is challenging for some people to get to a service centre. Participating Kia Dealers are offering no contact options early drop off options and a hygienic pick up. Additional measures for those that are unable to get to a Service centre are a pick up and drop off service to allow you to get your car serviced without leaving your home. Please speak to your local Dealer to discuss the available options.
If you are unable to find a suitable option please contact our Customer Care Team who will support you in any way they can.
Kia prides itself on the warranty that we offer. For your vehicle to operate at its best we recommend that you service your vehicle when it is due or within 1000kms. Our Dealers do offer different contactless options therefore we request you contact your local Dealer.
No, our parts supply chain is not affected by the COVID-19. We continue to work with our suppliers to ensure that our stock holdings remain strong.
Yes, recall work is critical to ensuring your safety and the safety of other road users. Our Dealerships will perform any outstanding recall on your vehicle.
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