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We're here and ready to help.

It’s our promise.

We know that these are uncertain and challenging times, and your vehicle should be the least of your worries. That’s why Kia is here and committed to helping you in any way we can – from answering your questions to servicing your vehicle and everything in-between.


COVID-19 Update


Stage 4 restrictions pertaining to logbook and scheduled servicing have been eased. Our dealers are now open for routine or scheduled services. However some are still operating under temporarily changed hours, so for further details please contact your local Kia Dealer to see how we can safely assist you during this time or contact our friendly customer service team.

While our Metropolitan showrooms are temporarily closed, you can still configure and order your new Kia online using our Online Ordering tool from the comfort of your home.

We are open

Kia Dealers are still operating and are committed to keeping you moving through these challenging times. We are monitoring developments related to COVID-19 and working with our Dealers to help ensure they provide a safe environment and experience for you and their team that align with the latest government recommendations.

Days and hours of operation may be modified as local and state restrictions change, so we encourage you to contact your local Kia Dealer for more information.
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Service & repairs

Our experts care

As always, should you require repairs or routine maintenance, know that the Kia Service experts are available to handle your vehicle service needs, in ways that prioritise your health and safety. Participating Kia Dealers are offering contactless servicing, while some also offer pick-up and delivery to allow you to get your car serviced without leaving your home.

Please get in touch with your Dealer directly for the latest information on their hours of operation and to find out how they can service your individual needs.

Australia's Best 7 Year Warranty

Promises are important, now more than ever. And at Kia we promise you that even in these uncertain times, our 7 Year Unlimited Kilometre Warranty is there for you. You deserve the protection, security and confidence of worry free driving for 7 years. We’re proud to have Australia’s best 7 Year Warranty and, rest assured, it won’t change, even if the world around you does.

Because at Kia, our warranty is our promise.
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Customer Care

Stay in touch. If you have any questions, our dedicated Customer Care Team are just a phone call or an email away.

• Kia Customer Care: 131KIA (131542)

Phone Hours: Mon-Fri 8:30am-6:00pm (EST)

• 24/7 Roadside Assistance: 131KIA (131542)

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Frequently Asked Questions

Are Kia Dealerships open?

What steps are Dealers taking to ensure they are safe?

Can I still test drive a car?

Can I still order a new Kia?

I have a new vehicle on order. Is it coming? 

Do I have to service my car right now or can I wait? 

Will my warranty be voided if I do not service my vehicle on time? 

Are parts and accessory supplies limited?  

I’ve received a recall letter, can I still have the work completed?