Frequently Asked Questions
Purchasing Kia Products
Q. What's involved with financing or leasing a new vehicle?
Understanding Vehicle Financing explains dealership financing and can serve as a guide as you evaluate your own financial situation before you finance a new vehicle. It will also help you understand vehicle leasing. The information is provided by The American Financial Services Association Education Foundation.
Q. Are Kia vehicles sold nationwide?
Today, Kia has more than 650 dealerships in 49 states. Since the 1994 introduction, Kia has conducted a methodical market-by-market rollout of dealerships, each chosen for its track record of exceptional customer service.
Q. Can I purchase a right-hand drive Kia?
No, Right-hand-drive Kias are not available in the United States.
Q. Can I get a price quote on a new Kia via the Internet?
You bet. Under shopping tools on this site, you can ask for a quick quote for the vehicle of your choice. Just select a dealer and method of contact - either phone or email - and that's all it takes.
Q. Can I purchase Kias for my fleet?
Yes. Please send a formal letter of your request to: Kia Motors America Attn. Fleet Sales Dept. P.O. Box 52410, CA, 92619
Q. Where can I purchase genuine Kia parts and accessories?
Parts and accessories can be purchased through the parts counter at your local Kia dealership or you may shop online at kiausaparts.com.
Q. Where can I purchase Kia merchandise and collectibles?
A wide selection of quality Kia stuff can be purchased online at our secured cyberstore.
Kia Vehicles
Q. Which Kia vehicles are sold in America?
Kia currently offers eleven vehicle models: The Sedona minivan, Sportage and Borrego SUV, the Rondo and Sorento crossover, the Optima mid-size sedan, Forte, Forte Koup, the Rio sub-compact sedan, and the Rio 5-door five-door and Soul
Q. What is the HomeLink Wireless Control System?
HomeLink is an integrated transceiver (a transmitter and receiver) that can be programmed to activate radio frequency (RF) devices such as garage door openers, estate/community gate operators, entry door locks, home/office lighting, security systems, or other RF devices. For more information please visit HomeLink.
Q. What is the Kia 10 year/ 100,000 Mile Warranty Program?
For complete warranty details, Warranty.
Q. Can I tow my Sorento behind a motor home or RV?
The Sorento can not be towed with all four wheels down. The only way to tow it behind a motor home or RV would be to tow it with all four wheels off the ground. Ask your local Kia dealer for details.
Q. What if my Kia breaks down?
When you purchase a new Kia, you're covered by the Kia 10 Year / 100,000 Mile Warranty Program that includes a 10-year or 100,000-mile limited powertrain warranty, a five-year or 60,000-mile limited basic warranty, and a five-year or 100,000-mile limited anti-perforation warranty. You're also covered by the Kia Roadside Assistance Program. Simply call our toll-free customer service hotline at 1-800-333-4KIA that's staffed 24 hours a day, 365 days a year and get the name and address of the Kia dealer or Alternate Service Location (ASL) nearest you. If you're in need of emergency roadside service, we'll dispatch help immediately. Kia will even reimburse you for approved expenses if you're more than 150 miles from home and your Kia requires warranty-covered emergency overnight repairs. Some restrictions apply, so ask your dealer for details.
Q. Where can I buy an owners or service manual?
Owner and service manuals can be purchased through the parts counter at your local Kia dealership or you may call DDS Publications (8:00am - 8:00pm EST; Monday - Friday) at 1.866.542.6268.
Q. Are Kia vehicles available from car rental companies? I'd like to test drive one when traveling for business or on vacation
Yes, Budget, Hertz, Thrifty, Dollar, National and Alamo are all currently offering Kia's. In fact, whenever making a vehicle reservation be sure to ask for a Kia!
About Kia
Q. Who is Kia?
Kia Motors America is the U.S. sales, marketing and service arm of Kia Motors Corp. In Seoul, South Korea. Founded in 1944, Kia Motors Corp. Began as a bicycle parts maker and now produces passenger cars, vans and cargo trucks. Read more in the About Kia page of this site.
Q. Who owns Kia?
In October 1998, Hyundai was named the winning bidder for 51 percent of our parent company, Kia Motors Corp.
Q. Where are Kias Built?
Kia's sold in the U.S. are built at the Kia Motors Manufacturing Georgia, Inc. (KMMG) plant as well as the Hwasung and Sohari plants in South Korea.
Q. What does Kia mean?
The word Kia has origins in the Chinese language with the first syllable, ki, meaning to "arise or come out of." The second part of the word, a, refers to Asia. So when you put it all together, Kia means to "arise or come up out of Asia."
Q. Are jobs available at Kia?
Current jobs listings are posted at Kia jobs.
Q. Does Kia sell vehicles in Canada?
Yes. Visit Kia Motors Canada or e-mail them at consumer@kia.ca. Kia Canada 5875 Chedworth Way Mississauga, Ontario Canada L5R 3L9 Tel: 905-501-9821 Fax: 905-501-8312 Email: consumer@kia.ca
Q. How are sales in the United States?
Kia Motors America (KMA) achieved its 14th consecutive year of increased market share in 2008, and recently achieved its best quarter of sales ever in 2009. With rising consumer awareness through emotion-stirring design as showcased in concept vehicles like KOUP, Soul Burner, Kue, Soul'ster and KND-4, as well as production vehicles including Soul, Forte, Forte KOUP and Sorento, KMA's traction in the U.S. continues to capture and hold.
Q. When did Kia come to the United States?
Kia Motors America, based in Irvine, California was incorporated in 1992 to sell vehicles in the United States. February 1994 marked Kia's official entry into the U.S. auto market, selling vehicles at four dealerships in Portland, Oregon.
Q. Is Kia Motors a publicly traded company?
Kia Motors Corp. Stock is traded on the Korean stock exchange. Please contact an International Brokerage Firm for trading details. For more information and to download KMC annual reports, please click here
Q. Who do I contact about becoming an authorized Kia dealer?
To find out more about becoming a Kia dealer please send a letter of inquiry to: Kia Motors America Dealer Development Dept. P.O. Box 52410 Irvine, CA 92619-2410
Q. Where can I find information on International Kia dealers and subsidiaries?
Please visit the Kia Motors Corporation: Global Network web site.
Q. How do I contact Kia's Consumer Affairs Department?
If you have vehicle or dealer comments, questions or suggestions please call 1-800-333-4542 or visit our Consumer Assistance Center Consumer Affairs or write to: Kia Motors America Consumer Affairs Dept. P.O. Box 52410 Irvine, CA 92619-2410
About Kia
FAQ's
Press Releases
Awards & Accolades
Autoshows & Events
Milestones
Built in the USA
Vehicles
Sedona
Sorento
Sportage
Forte
Forte Koup
Forte 5-door
Optima
Optima Hybrid
Rio
Rio 5-door
Soul
Shopping Tools
Compare Vehicles
Quick Quote
Trade-in Appraisal
Kia Motors Finance
Brochure Request
Future Vehicles
Concept Vehicles
Special Offers
Owners
Home Kia Motorsports Sitemap About Kia Contact Kia Warranty
Install the flash player here
