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CUSTOMER SERVICES

Kia cee'd GT driving past trees in a city

Kia UK Customer Services

We have a dedicated customer contact centre that’s there to help you with any queries relating to Kia cars.

We’re open from:
8.30am to 9pm Monday to Friday
9am to 1pm Saturday
Closed Sunday, Bank Holidays & Public Holidays

You can contact us by:
- Phone 0333 2022990
- Email us by clicking here
- Post
Kia Customer Contact Centre
47 Aylesbury Road
Thame
Oxon OX9 3PG

Before getting in touch, it’s worth taking a look at our Frequently Asked Questions which includes details about Kia warranty, technology, our complaints policy and much more - You may be able to find the information you need there. If you have any questions relating to your finance agreement or are having difficulties keeping up with your payments, please contact your finance provider directly. Kia Motors subscribes to the New Car Code of Practice. This is a Trading Standard Institute approved code of practice.

Motor Codes The Motor Ombudsman - We are a member of the Society of Motor Manufacturers and Traders and so are proud to subscribe to The Motor Ombudsman New Car Code of Practice which has been approved by the Trading Standard Institute. Their role is to make sure that we’re acting responsibly and keeping our promises in line with their code of guidelines. You may contact them by:

Telephone: 0843 910900
Write to: The Motor Ombudsman, 71 Great Peter Street, London SW1P 2BN
Email: - Via their website

Further information can be found here

The code of practice we abide to:

The 'New Car Code of Practice' sets out standards which Kia comply with regarding-

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

The code of practice our dealers abide to:

This is extended to a 'Service & Repair Code of Practice' and includes-

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure