ABOUT APPRENTICESHIPS

APPRENTICESHIPS

The Kia Apprenticeship Programme

In partnership with Skillnet, the UK’s largest provider of apprenticeships to the automotive industry, we’ve developed a bespoke apprenticeship programme that focuses on education in electrification. Apprentices can obtain the knowledge, skills and behaviours needed to not only become an expert Kia technician or customer service advisor but also ensure they have a successful career with Kia whilst maximising personal growth.

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Types of apprenticeships

Types of apprenticeships
Apprenticeship Pathway	Apprenticeship Duration
Light Vehicle Technician	30 months
Service Advisor	15 months
Combined Service and Parts Advisor	18 months

At the end of their apprenticeship programme, graduates have the option to continue their career progression with a Higher Apprenticeship (Level 4 / 5).

Kia Light Vehicle Technician Level 3 Apprenticeship

As a Kia vehicle technician apprentice, you will be supported to gain the knowledge and skills you need to become a fully qualified and accredited Kia vehicle technician, once qualified you will be responsible for:

Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults

Kia Service Advisor – Customer Service Level 3 Apprenticeship

As a Kia service advisor apprentice, you will be supported to gain the knowledge and skills you need to become a fully qualified and accredited Kia service advisor, once qualified you will be responsible for:

Customer contact
Taking customer bookings and scheduling services and repairs
Communicating the customers work and faults to the vehicle technicians
Handling customer complaints
Advise and guidance for vehicle care and warranty retention and warranty claims
Sales / advice for accessories and modifications
Collating information for CSI

Kia Service/Parts Advisor – Customer Service Level 3 Apprenticeship

As a Kia service and parts apprentice, you will be supported to gain the knowledge and skills you need to become a fully qualified and accredited Kia service and parts advisor, once qualified you will be responsible for:

Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customers work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers both face to face and over the phone
Maintaining an ordered stock room and finding parts from stock

Learning Support

Kia is committed to supporting all apprentices to realise their full potential and achieve a lifelong career of their choice. Our apprenticeship partner Skillnet are experts in supporting apprentices to achieve regardless of challenges and support needs you may have. As part of your initial induction and enrolment onto the Apprenticeship Programme, you will be supported in identifying any potential barriers to learning and achieving excellence in your chosen career.

If you feel that you require additional support with your learning for any reason, you will be allocated a dedicated support coach who will support you in designing an appropriate and flexible programme of learning tailored to meet your needs.

Diversity & Inclusion

At Kia, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

We are committed to employing the best-qualified people and provide equal opportunities for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Entry Requirements

To be eligible for the Kia Apprenticeship programmes you will need to meet the following entry requirements:

Aged 16 years or above and not currently be enrolled in any other Government funded training programme (such as college, university, another apprenticeship and/or employment training)
Have lived in the UK for the last 3+ years and have a valid form of ID (such as a birth certificate and/or passport)
Achieve the required skills level upon completion of initial assessments during the application process
Demonstrate dedication and commitment to completing the apprenticeship within the desired timescales